Field Customer Support Agent - Oxford
E.ON
- Oxford
- £36,285 per year
- Permanent
- Full-time
- Delivering excellent service to our customers by understanding their circumstances and helping them agree an appropriate solution to resolve their debt.
- Identifying new tenants through face-to-face discussions, Letting Agents and neighbours while complying with DPA (Data Protection Act).
- Where necessary, leading a warrant team to force entry to customer premises to exchange/disconnect meters.
- Recording job information using the appropriate paperwork or electronic equipment.
- Must have access to Broadband at home in order to upload day to day data. We will include a set monthly broadband allowance into your salary.
- Previous experience gained within a customer facing role with a real desire to help customers.
- Excellent verbal communication and negotiation skills.
- Basic PC skills with the ability to use a smart phone and tablet.
- Live within the area and happy to travel.
- A full valid UK/EU driving licence (preferably clean, but with a maximum of 6 points).
- The salary for this role is up to £36,285. This includes a base salary of £30,463 including Revenue Protection work + location allowance + on-target reward scheme, with the potential to earn more for higher performance.
- There is the potential to increase your salary up to £40,171 in the longer term if you upskill to fit gas and electricity meters.
- This is a permanent role.
- Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022!
- As the only energy company to feature in The Inclusive Top 50 UK Employers (our 2022/23 ranking is 15th) we've proven that we're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
- We realise the best people bring their energy at different times, so we're happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
- As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
- We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.