Customer Service Executive
Dynamite Recruitment
- Portsmouth
- £25,000 per year
- Permanent
- Full-time
£25000 plus a 5 % bonus
Plus fantastic benefits which will include the followingHybrid working; This position will allow you to work 2 days at home and 3 days in the officesLocation :PortsmouthSalary : £25000 plus an opportunity to earn an additional 5%
Plus Fantastic benefits which include the following :
Hybrid working
Pension - up to 15% contribution
Employee car scheme
well being hours
Employee car scheme
Gym memberships
Car schemes
Holiday of between 25 and 30 days dependant on level of service
Enhanced maternity , paternity and premature baby leave
Learning hours
And several moreHours :Monday – Friday, 37.5 hours and you will need to be flexible between the hours of 8am and 6pmDynamite Recruitment are pleased to be recruiting for our client based in Portsmouth that are looking to recruit an experienced Customer Service Advisor to join the business.This is a varied position where 80% of your enquiries will be email led the other 20% will be telephone based and no two enquiries will be the same .As a Customer Service Administrator you will be responsible for
- Assist customers with various enquiries via email and on the telephone
- Managing business customer relationships
- Handle general customer communication from the initial point of contact through to completion
- Manage complaints where required
- Liaising with third parties and internal departments to support each customer enquiry
- Transfer calls to relevant departments
- Complete lots of administrative tasks
- Previous telephone based customer service experience ideally
- Strong communication skills and experience
- Ability to work under pressures
- Good administration skills and experience
- Ability to multi task and organise your workload
- Have the ability to multitask and spin lots of plates whilst working to deadlines.
- Good knowledge of Microsoft Office, particularly Excel and Outlook