insurance customer service support
Randstad
- Des Moines, IA
- $22.00-25.00 per hour
- Temporary
- Full-time
shift: First
work hours: 8 AM - 4:30 PM
education: High SchoolResponsibilitiesWe are seeking a dedicated Customer Support Specialist to join our team. Life insurance industry experience is preferred. Join us in making a positive impact on individuals' lives. Hours are M-F 8am to 4:30pm, pay rate is $25/hour.
Key Responsibilities:
- Responding to agents, and policy holders
- Life Insurance industry experience
- Performing policy transactions
- Processing service requests, and changes to policies
- Sending out various documentation, and doing appropriate research
- Collaborate with team on how to improve processes, and increase customer satisfaction
- Receiving and answer on average around 30 phone calls a day
- Properly documenting all interactions
- working in a smoke free environment
- Telephone Etiquette
- Interpersonal Sensitivity
- Adapting to Change
- CRM
- Typing Skills
- Basic Software Skills
- Basic Computer Skills
- Insurance
- Customer Relations
- Customer Service
- Customer support
- Insurance Claim Processing
- Follow-up
- life insurance
- Experience level: Experienced