Senior Claims Quality Assurance Officer

TAL

Sydney, NSW
Permanent
Full-time

2 months ago

Company DescriptionWelcome to This Australian Life.From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we're all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.We're always looking for people who want to go further with us. People who do what's right, aim high, and work smart. Why not see where we can go?Job DescriptionThis position is responsible for supporting completion of higher complexity compliance audits for Claims.A key focus is on providing ongoing file maintenance and administrative support to Quality Assurance Managers, Specialists and Consultants as well as supporting the overall quality assurance process.In addition to this the Senior Claims Quality Assurance Officer will support the QA team with the aggregation of results, trend analysis and reporting of findings to claims management.Qualifications

Relevant work experience within Life Insurance Claims Quality Assurance or Life Insurnace Claims processes.
Reasonable written and oral communication skills.
Familiarity with Claims and company-wide procedures, policies and guidelines
Knowledge of a range of standard computer software, e.g. Microsoft Office, email.

You're always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.Additional InformationAt TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with usTo provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at ourWe acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.#LI-HybridEveryone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone's responsibility.If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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