Licensing Technical Support Officer, at Sir Robert Peacock House
Sir Robert Peacock House
- Oldham, Greater Manchester
- £23,893-25,979 per year
- Permanent
- Full-time
- Receive and scrutinise applications made under various pieces of licensing legislation.
- Answer queries and provide specific, tailored guidance and support to applicants, in line with adopted policies and range of legislation. Provide this information via email, letter, telephone and in person.
- Process applications using the licensing database and produce accurate licences to applicants where specific criteria has been met and all checks and balances are in place.
- Liaise with members of the public and other key stakeholders including but not limited to Elected Members, Greater Manchester Police, Greater Manchester Fire & Rescue Service and others.
- Manage own workload and prioritise work in line with statutory timeframes laid out in licensing legislation. Be able to adapt and change direction quickly from one area of licensing to another in line with service demands and workload received.
- Carry out investigations into queries for licensing applications where required. Involving in depth knowledge on processes and policies and problem solving, using own initiative to establish problem and solution.
- Experience of working in a busy administrative role working under extreme pressure and meet deadlines
- Experience of working with members of the public, and with other agencies, including a demonstratable understanding of the concept of customer care
- Ability to remain calm and confident when dealing with confrontational situations face to face and over the telephone
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