Desktop Support Analyst (Associate II - Cloud Infrastructure Services)

UST

  • Maidenhead, Berkshire
  • Permanent
  • Part-time
  • 24 days ago
Job Description:Desktop Support Engineer (CONTRACT ROLE 2-Month)UST are currently recruiting for a customer focused Desktop Support Engineer to work on one of our client sites.Primary responsibilities:
  • End-user facing expertise to provide support for hardware and software issues within end-user computer systems comprising of both MAC’s & Windows, to include desktops, laptops, printers, and mobile phones/apps.
  • Basic knowledge to perform configuration, installation and troubleshooting desktops (MAC and PC), laptops, printers, and mobile applications.
  • Responds to end-user product related questions for all supported hardware, software and applications as defined by the client.
  • Analyzes problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues.
  • Working on ServiceNow ticketing tool, updating all incidents with detailed ticket notes like troubleshooting etc., and add Knowledge Base articles (If applicable), in line with ITIL practices on real-time.
  • Updating ServiceNow CMDB and MDM with asset details for end users in real-time with no errors. Liaise with the respective teams to take corrective measure in case of any issues. Line manager will have to be updated on any loss of device with detailed information and evidence if available.
  • Audit of all assets at the client site (Once a week), to have AirWatch and ServiceNow updated with the correct asset details real-time & must always be 100% correct.
  • Updating Site information on ServiceNow for Loaner / Emergency Stock held by the Infrastructure Engineer either at home or in office.
  • Support and setup of all Intern machines that are at the client site, following all practices defined for New-Hires/ Agency Temp.
  • Audits of the client site, which is requested on-demand on time-to-time basis.
  • Organize the Tech café at the client site to make sure that everything is accounted for.
  • Be flexible to multi-task and handle ever changing priorities & willingness to learn new skills and work outside of your comfort zone with the end-user community.
  • Ability to manage individual tasks that may require cross departmental communication and collaboration.
  • Be a positive Team player, good communicator, self-directed work style and ability to multi-task.
  • Work week is from Monday – Friday except for any client specified public holidays and weekends – No Remote work, full time in the client office.
  • Liaise with the location POC’s for entry to client’s office, following all safety protocols as defined by the client.
  • Working hours are from 9 AM – 5 PM local time, including a total of 1 hour break.
Skills:Mac,Windows,infrastructure technicianAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST