Operations Specialist at Flexi-Personnel
Flexi-Personnel
- Kenya
- Permanent
- Full-time
- Knowing your market best, you will act as the face of Uber towards the fleet partner base. You will help fleet partners navigate local challenges, regulatory complexity and the day-to-day challenges in a growth business.
- You will have a direct impact on your market's growth, setting and implementing the growth strategy and working closely with cross-functional teams to overcome any challenges you may encounter.
- Supply Acquisition: Plan and acquire Uber Moto supply for the cities we operate in by working with existing and new fleet partners.
- Fleet Partner Relationships: Develop and manage relationships with our current fleet partners and help them grow with Uber. Build and drive engagement through various channels.
- Data analysis: develop a deep understanding of users & partners through data and identify segments we want to strategically focus on fixing. You will be responsible for building data driven recommendations to support strategy for Kenya.
- Build and implement plans to retain / scale our driver / rider base across new and existing markets working closely with teams across the business, including Global and Regional Ops, Product, Marketing and CRM.
- Work with Regional Ops and Product teams to identify engagement initiatives we want to scale across the region to drive additional value to our drivers / riders.
- Cross-functional collaboration: many solutions will require the support of other teams, such as product fixes, marketing, or CRM-supported campaigns. You will need to work across many teams to achieve your goals.
- 3+ years of experience in the tech, shuttle/charter, logistics, or freight industries.
- The ability to clearly communicate and present information to stakeholders across all levels of the business.
- Strong business and operational acumen as well as critical problem-solving skills.
- Proactive and creative solutions-driven approach, with a 'get it done' attitude.
- Strong attention to detail and organizational skills.
- SQL intermediate/advanced skills.
- Proficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentations.
- Prior experience in operations, logistics, business development, customer sales, procurement is a plus.
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