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Operations Specialist
University of New Mexico
- Albuquerque, NM
- $3,354-4,661 per month
- Permanent
- Full-time
Working Title Operations Specialist
Position Grade 11
Position SummaryProject ECHO has an amazing opportunity for an Operations Specialist to join our Joint Accreditation Team! Our Joint Accreditation Team generates the evaluation components, including reporting and evaluation summaries, for various ECHO programs that rely on continuing education credits to recruit and retain participants. The Operations Specialist will work directly with NM ECHO program teams and stakeholders and utilize best practices to perform post-event evaluations and collect feedback for continuous improvement.As the successful Operations Specialist, you will:· Communicate and work with ECHO programs to ensure required support documentation (monthly curriculum, announcements, agenda, evaluation form, required reports, and presenter/planner disclosure forms) are submitted for each program.· Track and maintain the monthly checklist with ongoing program information, including, monthly schedules, clinic agendas, and disclosures on an on-going basis to assure that programs are in compliance and that appropriate documentation is in the correct file for each program. Monitor the iECHO platform to ensure all programs are in compliance and meeting accreditation guidelines.· Oversee the coordination and collection of monthly Feedback Reports and make sure they are sent for each ECHO program. Ensure these reports are uploaded into the activity files as well as the accreditation files for each ECHO program.· Monitor each program to confirm that attendance records and/or evaluation reports are kept in the appropriate activity files.· Using project management best practices, develop timelines to track the timely submission of monthly programs' schedules to assure the timely creation of program evaluation links.· Track the monthly programs' schedules on the Monthly Checklist to monitor program changes in dates, times, didactic titles, and presenters.· Closely monitor disclosure forms and check if there are conflicts of interest included. Ensure that the Resolution Process protocol is followed. Assist the program coordinators on required steps for resolving a revealed disclosure under the direction of the Accreditation Director.· Provide guidance in generating the Disclosure Statement to ensure that the revealed disclosure is included accurately on agendas and announcements. Make sure that steps are completed and documentation is filed to ensure that each program is in compliance with the ACCME guidelines.
- Provide specialized online training with partners to review the accreditation process and the process for tracking attendance and uploading documents for the program.
Minimum QualificationsHigh school diploma or GED; at least 7 years of experience directly related to the duties and responsibilities specified.Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Preferred Qualifications
- Prior experience in program coordination
- Prior experience and/ or knowledge of accreditation/ CME
- Advanced organizational skills and attention to details and deadlines with accuracy
- Ability to manage multiple projects and priorities
- Ability to professionally communicate with various internal and external partners
- Proven track record of exceptional customer service
Additional Requirements
Campus Health Sciences Center (HSC) - Albuquerque, NM
Department Project ECHO (259B)
Employment Type Staff
Staff Type Term - Full-Time
Term End Date 06/30/2025
Status Exempt
Pay Monthly: $3,354.00 - $4660.93
Benefits Eligible This is a benefits eligible position. The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. In addition, UNM offers educational benefits through the tuition remission and dependent education programs. See the home page for a more information.
ERB Statement As a condition of employment, eligible employees working greater than .25 FTE as determined by the New Mexico Education Retirement Act must make mandatory retirement contributions. For more information, review the grid.
Background Check Required Yes
For Best Consideration Date 5/24/2024
Eligible for Remote Work Yes
Eligible for Remote Work Statement Eligible for a hybrid schedule.
Application InstructionsOnly applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, to submit an application. Please submit a current resume and a cover letter. On the resume, please indicate whether previous job listed were full-time or part-time positions. If part-time, please include amounts of hours worked each week. Please also include month and year for start and end dates for each job listed. Instructions for cover letter: please describe how you meet the preferred qualifications in the posting. Official transcripts, High School Diploma or GED certificate will be required for hire. Please see minimum qualifications for specifics.Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the for additional details.The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit . Refer to for a definition of Regular Staff.