房务总监 Director of Rooms
三亚海棠湾万达瑞华及嘉华度假酒店
- 海南省三亚市
- 长期
- 全职
- 五险一金
- 带薪年假
- 岗位晋升
- 包吃包住
- 员工生日礼物
- 领导好
- 技能培训
- 管理规范
- 年底双薪
- 人性化管理
Ensure that the Rooms activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
2. 在行政委员会中代表房务部的所有职能。
Represent the Rooms function on the hotel's Executive Committee.
3. 始终确保所有员工实现酒店品牌的承诺及提供超出客人预期的服务。
Ensure that all employees deliver the brand promise and provide exceptional guest service at all times.
4. 确保员工提供适当的优质服务给内部客人。
Ensure that employees also provide excellent service to internal customers in other departments as appropriate.
5. 亲临公共区域观察对客服务情况，并与客人进行交谈，必要时，通过部门经理辅导员工的对客服务技能。
Spend time in public areas observing employee-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary.
6. 礼貌且高效地处理所有内部及外部客人的投诉及要求，并跟进确保问题圆满解决。
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
7. 在确保实现酒店品牌承诺的同时，确保每个消费部门（比如：客房部）的运营成本最低化。
Ensure that each cost centre (e.g. Housekeeping) operates with the lowest possible cost structure while also delivering on the brand promise to the guest.其他要求语言能力：英语-熟练计算机能力：熟练比比竞争力目前共有 位求职者投递了该职位，你的简历匹配度为 你的综合竞争力排名为第 名用「最佳东方」APP扫一扫查看你的竞争力分析公司地址三亚市国家海岸海棠湾海棠路导航
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