Patient Administration Officer

• Providing all patients with a courtesy call within 24 hours of receiving the referral
• Communicating with the clinical teams to ensure the referral is effectively processed
• Provide the patients with all the information required regarding their appointments at GenesisCare
• Request dataset, medical images and previous treatment information from other secretaries and hospitals
• Engaging with NHS Trusts as and when required
• Liaising with the internal Finance team to ensure bookings can proceed
• Booking additional services to enhance the patient experience (Penny Brohn, exercise medicine, dietician, taxi etc)
• Manage scheduling of appointments and activities for patients, consultants, and staff
• Ensure accurate data is entered into MOSAIQ for all referrals, in line with the agreed processes within GenesisCare
• Maintaining all aspects of the patient pathways by completing MOSAIQ QCL’s (Quality Checklists)
• Ensure that patient confidentiality is maintained in respect of personal information in accordance with GenesisCare policies and statutory legislation
• Reception duties are part of the role, you will need to be the first point of contact for all visitors to the centre and appropriately participate in all reception duties
• Maintain a safe and clean reception area by complying with procedures and regulations
• Be responsible for the daily maintenance of the centre’s fire box and centre checks
• Ensure all patients always experience the highest levels of service
• Work respectfully with all team members, ensuring that clear communication and effective working relations are maintained
• Be aware of the close working relationship with any partner hospital and comply with their local rules and policies
• Follow departmental protocols, policies and procedures and operate in full compliance with all relevant guidelines
• Undertake company designated mandatory training
• Occasionally work out of hours to ensure that breakdowns or crisises are resolved with minimum impact to service and treatments
• Adhere to company standards in respect of appearance, behaviour, and demeanour
• Carry out any other duties appropriate for a post of this nature
• Work flexibly to achieve GenesisCare business objectives
• Maintain security by following procedures and booking patients and visitors in and out of the centre
• Act as a trainer and mentor for new staff
• Utilising Datix to log comments/concerns and compliments

• Possess excellent verbal and written communication skills.
• Previous experience managing a busy reception area
• Experience in a customer focused environment
• Strong relationship building skills
• Experience within a diverse range of administrative roles
• Evidence of an empathetic and holistic approach to patient care
• Experience with resolving complaints satisfactorily

• Experience of using MOSAIQ IT package an advantage
• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred

• Shape your work-life balance with 25 days of annual leave, plus bank holidays, and the option to buy/sell annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Receive exceptional care for you and your family with free radiotherapy treatment.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

GenesisCare