Cycling Travel Specialist
Travel Trade Recruitment
- London
- £24,000 per year
- Permanent
- Full-time
- Dealing with warm customer enquiries on a daily basis, making outbound calls whilst working with incoming calls and scheduled call-backs.
- Build rapport with customers and use effective questioning and conversational techniques to identify their requirements.
- Advise customers on the destinations, hotels, excursions, rides, bikes, flights and ancillary travel arrangements amongst other things in order to build the perfect experience and close the sale.
- Liaising with venues, travel providers, bike suppliers and various other vendors/clients in order to book every aspect of customers experience.
- Consistently working to achieve individual and sales targets / KPI's.
- To maintain a high level of destination knowledge at all times.
- Offer a high standard of customer service at all times. Building long standing relationships with customers and proactively engaging with them post-travel to help initiate repeat bookings.
- A keen interest in cycling, activities and the outdoors
- Previous travel experience is preferable but not essential
- Previous experience working in a phone-based sales environment within a contact centre.
- Excellent communication skills.
- Determined to achieve sales targets and KPI's and thrives under pressure
- Reliable with great attention to detail
- Salary - £24,000 + uncapped commission
- Monday - Friday
- Hybrid working
- Fam trips
- 22 days holiday increasing to 25 upon completion of probation