Customer Service Specialist, English (Export)
Donaldson
- Terrassa, Barcelona
- Permanente
- Tiempo completo
- Process, monitor, and follow-up customers' purchasing orders
- Ensure effective service and administrative support for the assigned customer
- Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
- Manage invoice creation, corrections, and the return of the material activities
- Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through an efficient and friendly communication with customers, to maintain excellent customer relationships
- Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities
- Minimum of 1 year of experience in customer service, administration, or logistics
- Working knowledge of MS Office packages and Outlook
- Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
- Native level of English or C2 level
- Flexibility, ability to multitask, to manage time and to adopt to changes
- Pro-active attitude, ability to take decisions when necessary, and to be a time player
- Permanent contract
- International work environment with internal growth opportunities
- Flexible work schedule (7.30 - 9.30 to 16.30 - 18.30)
- Hybrid model (3 days of remote working per week)
- Shuttle bus from Plaza España (Barcelona city) to our office (Terrassa)
- Attractive compensation package (including meal allowance & telework expenses)
- Presential onboarding process for 2 months period
- Social benefits are offered after one year (including health and life insurance, and pension plan)
- Free coffee & fruit during office days, and Spanish lessons outside of working hours