Customer Service Advisor
Jobwise
- Greater Manchester
- Temporary
- Full-time
- Being the first point of contact for all customers in relation to housing repairs
- Taking payments, arranging repairs and maintenance, and dealing with complaints
- Mainly phone based with some live chat and email response.
- Accurately recording details into the in-house system
- Must be computer literate including MS Excel
- You're resilient and thick skinned as you will be dealing with complaints and vulnerable customers
- Empathetic and customer focused
- Inbound contact centre experience is a MUST - previous experience as a Customer Service Advisor would be ideal or within a contact centre or call centre envronment.
- £12.00ph initially, rising to £13.74ph after training
- Between the hours of 8am and 6pm Monday to Friday - 35 hours per week
- Initially temporary ongoing, with an immediate start and a view to go permanent for the right person
- Weekly Pay
- Free onsite parking
- Flexible working - office based for initial training , then hybrid options after this!