DI Field Service Engineer
One to One Personnel
- Southend-on-Sea, Essex
- Permanent
- Full-time
- Provide comprehensive maintenance and service for U/S equipment on several multi-vendor systems
- Provide telephone assistance and field visits when and where required throughout the assigned region and when required throughout the UK
- Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing
- Provide professional and regular information to the customer on related service calls
- Build good working relationships with customers and users of the equipment.
- Collaborate with customer service and management teams to maintain company’s high service quality standards
- In addition, there will be occasional assistance needed, giving engineering support on other modalities
- Maintaining an excellent company image
- Compliance with health and safety regulations, fire and environmental protection
- Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
- No budget/sign off responsibilities
- Troubleshoot, analyze and repair system failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently
- Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule
- Support customers, Develop good customer contacts and communication
- Prioritise multiple demands as required
- Ensure contractual Key Performance Indicators (KPIs) are met
- General duties to ensure operational delivery and patient safety
- Maintain accurate records
- Maintain essential stock
- Attend training courses as required attaining the required grades
- Ability to work in a hospital environment and team members
- Resolution of fault and technical problems
- Timeliness and accuracy of planned maintenance
- Timeliness and accuracy of reporting data into D365
- Achievement of agreed personal and team objectives
- External & Internal feedback
- HNC/D Electronics or equivalent
- Degree (Hons) in Electronics or equivalent - Desired
- Formal training technical training with a relevant manufacturer
- Customer and quality focus
- Interpersonal
- Good oral and written communication
- Computer skills, Microsoft Office, networking
- An understanding of Risk Management generally, and the impact on medical device support - Desired
- Fundamental management skills, concise communication, and the ability to liaise effectively with scientific and medical colleagues
- Broad range of engineering skills
- Mechanical workshop skills - Desired
- Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company
- A keen interest in efficiency and innovative techniques to develop more effective working practices
- Working alone and as part of a dynamic team
- Willing to work across modalities/OEMs
- Experienced in the repair, calibration of U/S equipment
- At least 3 years’ experience in healthcare environment
- Familiarity with appropriate national and local regulatory standards
- Has worked in clinical areas and involving patient communication
- Has attended a range of OEM or other appropriate device specific training works and is in procession of relevant certificates
- Role location - Field and site based
- UK travel - Yes (between sites)
- International travel - Possible – Training Courses
- Driving Licence - Full, clean driving licence
- Royal London Pension - 5% employer contribution
- Death in Service Scheme after probation - 4 times salary
- Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)