WORK MODE On-Site Duties And Responsibilities Handle all incoming contacts from customers through various channels (phone, email and chat) Develop your knowledge continuously to effectively answer customer queries and resolve potential issues Act as a key focal point for our leading partners by answering basic questions and general enquiries, cancellations and amendments Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners Requirements Native/fluent in German, both oral and written. Fluent in English (at least B2 level) Previous work experience in customer service/support roles Car rental experience is preferable Hospitality experience Passionate about customers and customer service Problem-solving skills Upbeat and positive attitude Ability to identify, apply and explain your product and/or service expertise with clarity Benefits Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere 25 days annual leave per year 8 hours shifts, 5 times per week covering line opening hours 9 AM to 7.30 PM Monday - Sunday Private health and life insurance Relocation support Guidance and tools to reach your full potential To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2