German Service and Delivery E-commerce Support for Social Media Trending Videos - Lisbon, Portugal
Foundever
- Lisboa
- Permanente
- Horário completo
Are you German native or fluent with strong communication skills?
Looking to make your career in a multicultural environment in the sunny and happy Lisbon?
So we have the perfect opportunity for you!Your future project: join our German Service and Delivery E-commerce Support team.Our client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.As an Advisor in this project, your daily responsibilities will include:
- Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
- Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
- Promptly escalate critical/ high-risk cases to the appropriate authority.
- Coordinate with other teams/ departments to resolve customer issues, follow-up and make sure close-loop to all escalations.
- Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
- Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
- Engage sellers to develop long-term relationships and confidence in client's Ecommerce.
- Support ad-hoc projects and initiatives per business needs.
- Native or proficient level of German (C2)
- Intermadiate level of English (at least B1)
- Ability to adapt to a challenging software system.
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or a valid work permit for Portugal
- Availability to work from our site in Sete Rios
- Availability to work 24x7 (40 hours/week)
- Signing bonus
- Competitive wages
- Relocation package
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture