Customer Service Agent (Mandarin Voice Support (Permanent Night Shift))
GrowthFn
Kuala Lumpur
Permanent
Full-time
26 days ago
GrowthFn is a leading recruitment agency with expertise in finding top talent for IT companies with various specializations. With our headquarters in Malaysia and branch offices in the Philippines, Indonesia, and Thailand, we provide exceptional recruitment services to businesses across Southeast Asia. The Role Your Responsibilities Will Include Take calls and provide accurate answers to customer queries. Delivering excellent customer support & services and offering patient assistance at all times. Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). Deliver customer support & services effectively through active communications. Meet and exceed all key performance indicators set by the company and the client. Ideal Profile Minimum 1 year relevant working experience in voice channel support in customer services for SPM, Diploma Holder Graduate, Fresher can apply. Strong in communication skill in oral & written, deliver active listening and able to articulate step-by-step problem solving. Proficient in Mandarin and English is a must - Malaysian speaker with above or more required languages is an added advantage to effectively liaise with the stakeholders of the region What's on Offer Opportunity within a company with a solid track record of performance Flexible working options Opportunity to make a positive impact