Targeted Tenancy Officer
Brackenberry
- Islington, North London
- £21.92-28.70 per hour
- Permanent
- Full-time
- Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience
- Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service. In particular, to take the lead in developing expertise in areas of specialism
- Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
- Deliver a set of challenging KPIs and personal objectives in line with agreed targets
- Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
- Excellent customer service skills, with a strong commitment to empowering people to solve their problems, thrive and live well
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform
- You should be available to work immediately or at a short notice.
- You should have right to work in U.K
- This role requires a basic DBS