Customer Care
Faurecia
- Plzeň, Plzeňský
- Trvalý pracovní poměr
- Plný úvazek
- Ensures proper application of problem solving methodology 8D (QRCI).
- Provides ontime proper feedback to customers in written and spoken form (B2B portars).
- Assists Customer Care Leader and Quality Manager with daily operation of the customer topics to include the development, analyses and implementation of actions.
- Works as a member of special or ongoing projects that are important to area/process improvement.
- Leading immediate actions in plant – coaching of Quality Engineers.
- Leading plant process topics – rootcause analysis, corrective actions – coaching Quality Engineers.
- Supports SQA with customer relevant topics.
- Participation on workshops and important meetings with suppliers or customer.
- Communication of quality targets within the plant.
- Employee is informed about Code of Ethics, Code of Management and Being Faurecia philosophy and is respecting and following it
Resposible for herself/himself and colleaguesTeam work:Team playerQualification requirements:EducationUniversity degree, Engineering preferably or corresponding professional experienceProfessional experience (years and area of experience)3-5 yearsProfessional knowledgeBMW, VW, Opel, Mercedes - customer specific requirements (GS norms, auditing,reports)FESIATFVDASkills (e.g. communication skills, presentation skills, negotiation skills, management skills, result orientation etc.)
- Excellent communciation (both written and spoken) and interpersonal skills
- Ability to “sell” the ideas and convince, presentation skills
- Organization and coordination skills
- Analytical and systematic thinking, planning skills
- Proactivity, drive, high commitment and energy, leadership
- Management skills, result orientation
- Reliability
- Willingness to further development, flexibility
- Stress resistant
- Leadership skills
- IATF 16949, 8D report, FMEA, Control plan, VDA2, VDA6.3. , CSR (for VW FormelQ, D/TLD), MSA, Statistics,VDA6.5
- German – fluent for daily communication on a professional level
- English as an advantage
- MS Office (Excell, Word, Power Point, Outlook)
- Customer portals: PSA, BMW, VW, Mercedes
- International mindset, intercultural skills and understanding