District Manager HD Shop Franchise, SEA

General Mills

Singapore
Permanent
Full-time

14 days ago

Job Description:Always hungry for new challenges, the team in Southeast Asia locations provides the expertise and support we need to re-imagine the future of food and increase our presence in the region as a global organization with ever-bolder brands. We seek people with a broad range of capabilities to help us support Southeast Asia with our shared commitment to creating innovative solutions and doing good for the communities we serve. We ensure a workplace that enables learning to happen anytime, anywhere. Some of our big brands are Betty Crocker, Nature Valley & Haagen DazsOverview: Operational Excellence is one of the key factors of success of the Häagen-Dazs Shops business, consumer experience and brand building. Our Häagen-Dazs Shops are the show case of the brand and strongly support retail growth.Main focus area of the District Manager is the maximization of sales and trading performance across the allocated area and/or individual unit’s levels and the use and monitoring of operational standards within the units. In addition the District Manager is accountable for shops operations in compliance with HD success metrics.Summary of Key ResponsibilitiesAssist shops to maximize their profitability, always focusing on Häagen-Dazs Brand strategy and standards of quality, image and service.Reporting to the Operations Manager, the District Manager will be accountable for the following critical success factors:Act as liason between HDSI and franchisee and build strong relationship with franchisees based on candor and trustHelp franchisees achieve their annual plans by monitoring operations via identification of root cause operational issues, improvement opportunities and action planningDrive accountability of franchisees in their contractual obligations and compliance with HDSI standards and policies as well as General Mills Ethics.Leadership

Aid Franchisees in executing company approved, systematic training and development programs
Provide timely, constructive feedback for performance improvement; recognize and celebrate franchisee’s accomplishments and contributions
Encourage collaboration with franchisees in portfolio
Influence franchisees on value of the people development component of their business plan and provide guidance on organizational structure and succession planning

Execution

Ensure compliance with all company standards, operational procedures and applicable regulatory requirements
Analyze franchisee P&L and operations
Deliver consistent operating standards in accordance with the Häagen-Dazs Shop customer service (BCE) and environmental ( ESP) audits.
Maintain excellent collaboration relationship with Marketing, Logistics, HR, Development and Training departments respectively to ensure functional excellence within Shops in terms of effective marketing plans, accurate demand and delivery, and effective HR and training plans.
Support and collaborate with the Development Department / Training Department concerning new shop openings. To follow the approved New Shop Opening procedure
Regulary weekly shop visits amd monthly documented business reviews. Each shop visit is reported, documented and loaded into Sales Force ( Shop Visit reported loaded into Vault )
Ensure the implementation and use of tools such as: Leadership program, Essentials, Ambassador, Management Training Centre(MTC), my haagen, SBE Doc-Routing, Vault, Ebuy ordering tool, HD performance measurements actual BCE and Mystery Shopper, Operations manual, EPOS etc

Business Requirements

Solicit customer feedback to understand customer needs and the needs of the local community
Analyze monthly sales, profit and budgetary results, and provides timely feedback, analysis and direction to restaurant management
Ensure execution and compliance with all security, food safety, quality, and cleanliness standards

QualificationsKey Experiences

Sound understanding of the finance, operational & employee management fundamentals of running a business.
Success in leading, motivating and influencing others.

Additional Knowledge, Skills and Abilities

Fluency in English
Ability to work unsupervised and use own initiative
Able to get on well with people of all cultures and statuses
Availability to travel
Self-motivated. Inspring leadership style consistent with GMI leadership behaviours and values

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.

General Mills

Apply Now