Italian Reservation Agent
Cross Border Talents
- Valletta, Malta Island
- Permanent
- Full-time
- Main Duty;
- Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
- Track all reservations on-request and provide the customer with an effective support
- Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Fluent in Italian
- Strong communication, writing, and listening skills
- Can-do attitude and ability to work independently
- Computer literate
- Previous experience in customer care roles is essential
- Flexible availability to work Monday to Sunday from 0700-1900.
- Language Allowance: EUR 600 annually paind on monthly installment
- Performance bonus of up to EUR 2,500 yearly
- Indefinite Contract
- Comprehensive training provided
- Basic health insurance after 6 months of employment
- Career progression opportunities
- Mobile schemes and gym discounts packages
- In-house canteen with affordable, healthy food options
- Monthly events and staff discounts at local businesses
- Free on-site parking