Italian Reservation Agent

Cross Border Talents

  • Valletta, Malta Island
  • Permanent
  • Full-time
  • 14 days ago
  • Apply easily
Are you fluent in Italian and passionate about customer care? We have the perfect opportunity for you here in Malta!Job Description: As an Italian Car Rental Reservation Agent, you will assist customers over the phone with every query related to any service the business provides.
  • Main Duty;
Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales * Achieve performance targets (sales, call-handling and quality) as set out by the Market Manager and Team Leaders
  • Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
  • Track all reservations on-request and provide the customer with an effective support
  • Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
  • Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
  • Dealing with customer complaints in a professional manner
Ad-hoc tasks as assigned by the Team LeaderRequirements:
  • Fluent in Italian
  • Strong communication, writing, and listening skills
  • Can-do attitude and ability to work independently
  • Computer literate
  • Previous experience in customer care roles is essential
  • Flexible availability to work Monday to Sunday from 0700-1900.
Benefits:
  • Language Allowance: EUR 600 annually paind on monthly installment
  • Performance bonus of up to EUR 2,500 yearly
  • Indefinite Contract
  • Comprehensive training provided
  • Basic health insurance after 6 months of employment
  • Career progression opportunities
  • Mobile schemes and gym discounts packages
  • In-house canteen with affordable, healthy food options
  • Monthly events and staff discounts at local businesses
  • Free on-site parking
Don't miss this chance to join a dynamic team and launch your career in the airline industry! Apply now to seize this exciting opportunity in Malta.

Cross Border Talents