IT OPERATIONS ANALYST
TE Connectivity
- Tanger
- CDI
- Temps-plein
- Responsible for the day-to-day operation and maintenance of the Centre's various infrastructure systems, provide first line technical support for end-user's computer hardware and software, and printers and their network connectivity.
- Provide technical support to regional office IT staff in diagnostics, troubleshooting and analyzing issues associated with information systems, connectivity, security, and backup or system hardware within the Regional Offices.
- Provide technical support for the daily operations of the corporate information systems servers, network infrastructure, system appliances, housed applications and operating systems software to ensure system availability, reliability and performance.
- Monitor systems for availability, capacity and performance.
- Assist in Critical Incident and Change Management SLA's with Service Provider.
- Participate in the IT Business Continuity and Disaster Recovery plan.
- Lead projects based on IT initiatives. Ownership of key tasks/milestones to achieve a successful implementation/closure.
- Take over and support the IT procurement and assets management activities while Ensuring that asset management and hardware inventory standards are adhered to.
- First IT contact with Business.
- Collect and Analyze business requirements and customer needs.
- Ensure IT compliance policy and IT procedure & WI are properly set.
- Work with vendor support contacts to resolve technical problems with computing equipment, mobile phones and application software.
- Participate in disaster recovery planning and execution.
- Hold meetings to ensure the day to days activities and IT project alignment.
- Responsible for the day-to-day operation and maintenance of the Centre's various infrastructure systems, provide first line technical support for end-user's computer hardware and software, and printers and their network connectivity.
- Provide technical support to regional office IT staff in diagnostics, troubleshooting and analyzing issues associated with information systems, connectivity, security, and backup or system hardware within the Regional Offices.
- Provide technical support for the daily operations of the corporate information systems servers, network infrastructure, system appliances, housed applications and operating systems software to ensure system availability, reliability and performance.
- Monitor systems for availability, capacity and performance.
- Assist in Critical Incident and Change Management SLA's with Service Provider.
- Participate in the IT Business Continuity and Disaster Recovery plan.
- Lead projects based on IT initiatives. Ownership of key tasks/milestones to achieve a successful implementation/closure.
- Take over and support the IT procurement and assets management activities while Ensuring that asset management and hardware inventory standards are adhered to.
- First IT contact with Business.
- Collect and Analyze business requirements and customer needs.
- Ensure IT compliance policy and IT procedure & WI are properly set.
- Work with vendor support contacts to resolve technical problems with computing equipment, mobile phones and application software.
- Participate in disaster recovery planning and execution.
- Hold meetings to ensure the day to days activities and IT project alignment.
- 2-3 years of similar experience.
- Excellent team player with strong communication and customer-facing skills.
- Windows & Microsoft based systems knowledge.
- Capability to interact with customers with problem analysis.
- Experienced knowledge of Networks and IT infrastructure.