Customer Support Engineer
Productboard
- Brno, Jihomoravský
- Trvalý pracovní poměr
- Plný úvazek
- Deliver exceptional customer experience by going above and beyond to support our customers
- Support our customers across multiple channels, including video calls, emails and chat
- Focus on customer satisfaction while providing them with timely answers and regular issue updates
- Regularly review our Help Center articles making sure that their content is up-to-date and relevant
- Conduct various administrative tasks, such as account provisioning, discount management or editing customer account settings
- Manage escalations of issues to other departments, including ownership of investigations with Engineering
- Strategically avoid future customer issues by continuously educating them
- Communicate closely with the product team and effectively share valuable customer feedback
- Maximize the customer value by assessing their platform settings and helping them customize it to fulfill their desired business outcomes
- Continuously educate yourself in the area of product management and maintain exceptional product knowledge and a strong understanding of Productboard's product
- You must have at least 1 year of experience in a technical customer support/service role, within a tech or preferably SaaS company
- Exceptional written and verbal communication skills
- A natural problem solver
- Highly motivated and team-oriented
- Organized with exceptional follow-through
- Understanding and passion for product management, agile and software development practices is a major plus
- Experience with troubleshooting REST APIs and SSO is a major plus
- Experience with JIRA is a major plus
- Stock options
- MacBook + 34″ monitor
- Budget for online courses, books, and conferences
- 5 weeks of vacation + sick days
- 1 Volunteer Day per year for you to help causes close to your heart
- Free snacks, drinks, and yummy catered lunches
- MultiSport card to access sports facilities
- Flexible working hours and home office
- Parental benefits
- Language lessons
- Mental Wellness Program to support your well-being and self-care
- Join at the golden startup age - established stability with large space for innovation and individual impact
- You'll enjoy an exciting team atmosphere, building a whole new category of software
- You can help change the way that products are built all over the world
- We iterate quickly and decisions are fast. You'll have a voice in what we do and see the impact of your work
- We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and new markets
- We are recognized as a leading tech startup in our category, named by Forbes magazine and Business Insider as one of the best startup employers to bet your career on, and are regularly recognized for our company culture
- People feel empowered, supported, and included
- Trust and transparency are built into the way we work
- Creativity, curiosity, and continuous improvement are encouraged and nurtured every day