Customer Service Team Leader
Mpeople Recruitment
- Bolton, Greater Manchester
- £27,000-30,000 per year
- Permanent
- Full-time
- Working in the team on day to day tasks as well as being responsible for driving change.
- Accept and handle incoming calls, emails, and other correspondence.
- Maintain input on systems of changes, lead times.
- Able to delegate workloads effectively and evenly between team members.
- Build a good level of product knowledge and proactively drive improvements in customer service and customer experience.
- Answer technically queries and keep up to date with new products.
- Connecting with your customers from initial online enquiry and have a drive to understand their needs.
- Dealing with and responding to a high volume of emails from customers and internal departments.
- Monitoring the customer service email inbox.
- Deal with aftersales call via telephone and email, along with basic returns.
- Liaising with internal departments to manage customer requests and deliveries.
- Prepare, organise and manage bespoke quotations, following up on quotes and turning into confirmed sales along with sales order processing.
- Using your specialist skills to meet customer requirements and support them through the sales/ aftersales process.
- Dealing with complaints, simplify complex situations and apply sound judgment to resolve problems.
- Drive performance of team members, ensuring KPI’s are met.
- 5 years previous experience in a Customer Service Team Leader position or Customer Service Representative looking to take the next step in their career with a knowledge of selling products in a manufacturing background would be advantageous.
- People management/ leading teams experience is required.
- Worked in a fast-paced environment and can meet deadlines essential.
- Ability to multitask and prioritise own workload, experience of Microsoft office, Word, Outlook and CRM, systems desirable.
- Good Communication skills, ability to build rapport quickly, team player.
- Must have a high level off accuracy, strong communication both written and verbally.
- 25 days holiday (plus bank holidays) increasing with length of service.
- Free Onsite Parking, Cycle to Work Scheme, Pension Scheme, Cash Health Care Plan, Referral Scheme.