Project Manager - (PMP) Healthcare IT - Remote
Spok
- USA
- Permanent
- Full-time
- Manages multiple, complex assigned projects through successful completion.
- Guides, mentors, and evaluates internal project team performance within project guidelines.
- Manages customer relationships for successful software adoption and project progress.
- Manages through complex problems with internal project resources and customer partners.
- Evaluates team performance and provides feedback to various internal departments on challenges and successes of the assigned project.
- Communicates with various Spok departments regarding their roles and performance requirements.
- Directs and performs follow up as necessary to complete projects and elicit customer satisfaction.
- Communicates with customers as primary contact regarding upgrade process, progress, and completion.
- Communicates with different levels of management including C-Suite stakeholders internal and external.
- Collaboratively works and communicates cross-departmentally for customer resolution.
- Creates and maintains process, standards, and upgrade documentation.
- Maintains and evaluates project plans and related documentation to ensure highest level of customer response.
- Using Microsoft Project and other tools - creates detailed timelines, agendas, and meeting recaps.
- Develops and maintains risk and issue logs for organizational lessons learned.
- Adheres to the Spok Gold Standard for Implementations.
- Evaluates and reports project outcomes, customer satisfaction and customer concerns.
- Reports project status, schedules, issues, resolutions, and completions.
- Maintains accurate forecasting for project closures.
- Presents project statuses to key executive stakeholders.
- Experience working with Healthcare IT (enterprise solutions)
- Experience with clinical workflows
- Experience working with clinical users/stakeholders
- Customer advocate and trusted advisor mindset
- MS Office Suite
- Microsoft Project