Service Delivery Manager - Finland

Zalaris

Helsinki Jyväskylä, Keski-Suomi
Vakituinen
Täyspäiväinen

1 kuukausi sitten

Reference No: 2300At Zalaris, we simplify HR and payroll administration, empower our customers with useful information so that they can invest more in their people. Our consultants have more than 20 years of experience in transforming HR with our clients. We have three values that guide the way we work:
Everyone matters. We believe that no one person is better than another.
Aiming high. We dare to aim high, #bestingmyself is everyone's motto because we give the best version of ourselves to the team.
Team spirit. We believe that the best results are achieved not by being the best in the team, but by bringing the best out of your team and supporting each other across the finish line.Position SummaryAre you looking for an attractive opportunity to work in a dynamic team of best professionals? Do you have experience in leading a team and supporting prestigious clients? Do you find it easy to build relationships with customers and solve problems effectively?We have a vacancy for the position of Service Delivery Manager in our Finnish BPO team and we are looking for an expert who will take care of our global payroll clients and ensure the highest quality of service.Zalaris is a leading service provider of Human Capital Management (HCM) solutions in Europe and SAP Gold Partner, with an extensive number of cloud HCM and payroll BPO customers.Your Responsibilities

Maintain contact with client at an executive level, focusing on the strategic nature of the relationship
Take ownership and demonstrate appropriate judgment when utilizing internal business resources to solve client needs
Have solid understanding of payroll processes
Follow quality service standards and comply with procedures and SLA's providing service excellence and customer satisfaction
Budget your own client's service financials
Support the efficient change management, manage testing, deployments and improvements of payroll system
Ensure that customer documentation is always up to date and stored in customer workspace
Efficiently communicate all relevant customer topics to delivery teams
Develop, support and motivate your team members and drive engagement
Participate the work of local management team, contribute our planning on country level and common activities

Skills and experience

Previous work experience with BPO and Payroll services, customer service, and/or team management
Experience in working with modern Payroll and HR technology, preferably SAP HCM, SuccessFactors, Workday, etc.
Fluent Finnish and very good spoken and written English skills are required
Demonstrating leadership and problem solving skills
Demonstrating time management and prioritization skills
Confidence in making decisions
Master or bachelor's degree e.g. in Finance and Accounting or Business Administration

We offer you

International working environment in a successful global company
Front row seats in exciting business journey with high profile customers
Friendly and supportive colleagues
Growth and development opportunities in a high-tech BPO team
Flexible working conditions (e.g. remote work)
Team and company events
Competitive compensation and benefits package

CV is required in English.Apply now and join #teamZalaris!Zalaris is dedicated to building a diverse, inclusive, and authentic workplace. We are an equal opportunity employer that does not tolerate any discrimination. We ensure equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Zalaris' employees come from different backgrounds, cultures, and walks of life, and we are proud of it.

Zalaris

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