Customer Service Executive / Senior Executive

• Minimum Degree
• At least 3-5 years of related experience will be an advantage
• Pleasant looking, warm personality, good interpersonal skills
• Good understanding and strong human relation skills
• Able to work independently
• Able to meet deadlines with the right sense of urgency and ownership.
• Self-proactive, initiative, and motivated attitudes are a MUST.
• Solid communication skills both written and verbal
• Telephone Skills, Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus.
• Ability to be resourceful and proactive in dealing with issues that may arise

• Manage and resolve customer complaints
• Manage matters related to customers
• Assist, prepare and review memos and copywriting.
• Respond to any customers' inquiries via Whatsapp and phone calls.
• Managing walk-ins customers at the Wisma TDC office
• Prepare, analyze and present customers feedback reports
• Identify, plan, build, strategize for customer service excellence and customer satisfaction.
• Manage and organize training and development programs for customers
• Ensure cleanliness of workstation, entrance, gallery, lobby, and waiting area.
• Presenting and exhibiting products in the gallery to customers upon request.
• Promote TDC sales merchandise to achieve sales targets.
• Perform other tasks directed by the company.
• Ensure works compliance with laws and Shariah.KWSP

• KWSP
• EIS
• SOCSO
• Leave
• Allowance

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