Helpdesk Administrator
Blue Arrow
- Newcastle
- £12.26 per hour
- Permanent
- Full-time
- Monitoring the satisfaction/dissatisfaction responses received upon completion of jobs, ensuring satisfactory closure.
- Checking of supplier updates and checking of engineer's comments.
- Liaising with Hard FM supplier and other resources to ensure smooth operational performance.
- Receive and process calls for assistance made to the Campus Services Help Desk to establish the specific information necessary to enable the relevant internal teams to react efficiently and effectively to the customers' requests.
- Providing advice and support to relevant staff and customers of the service. Liaising with other Faculties and Services or external bodies as required.
- Entering data onto computer systems concerned with supporting Campus Services business operations.
- To provide colleagues with additional support at the relevant grade during periods of absence.
- Knowledge of helpdesk/call logging applications, or Call Centre applications within a Customer Services Environment
- Excellent data entry skills, and the ability to ensure data integrity
- Working with various standard IT packages
- Knowledge of technical administrator
- Experience within a facilities related environment would be advantageous
- Minimum of GCSE Grade C/O Level, or equivalent in Mathematics and English Language and/or experience and staff development relevant to the post.