Digital and IT Support Apprentice
Primary Goal
- Telford, Shropshire
- Contract
- Full-time
Priorslee, Telford
You don’t need to go to university to kickstart your career!
Do you want to be earning whilst you are learning and keeping up to date with the latest technology?
By choosing Primary Goal as your training provider not only will you be earning whilst you're learning you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using uCertify practice, learn and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams:
- CompTIA A + (Exam 1 and 2)
- CompTIA Cloud Essentials +
The digital and IT support apprentice will:
- Deliver a customer focused first and second line IT support in person, by phone, chat, email and video conferencing.
- Provide excellent, prioritised fault finding and fixes for technology disruption/faults
Administer user accounts, such as password re-sets and basic permissions, in line with the trust’s security policy. * Utilise device management platforms to manage end users’ devices, ensuing that updates and new builds are being deployed timely, in line with the trust and campuses’ requirements.
- Deploy and install a range of IT and digital assets across campus
- Support to update and maintain the asset register for campuses, informing the Digital Innovator and Technical Lead timely, where replacements for unusable assets are needed or where assets are becoming end of life.
- Work with the trust’s Digital Innovator and Technical Lead, and network teams to ensure that device/web filtering and device monitoring is deployed, and its importance in line with statutory guidance Keeping Children Safe in Education and Working Together to Safeguard Children is maintained.
- Champion the potential of the Senso package to ensure the trust and its academies are fully utilising the package to innovate teaching and learning, and active safeguarding measure.
- Support with the development of ‘how to’ guides in a mix of mediums to support, staff, students, and parents/carers Support with implementation of new staff induction,
- expected use of trust equipment, log in on for the first time etc - Issuing of new staff ID badges, in line with trust policy.
- Support with managing the printing device service, ensuring the toner delivery monitors are working as expected, and fitting ‘user changeable parts’ for the campus.
- Nurture a positive relationship with key personnel to understand what their technology requirement is, from the primarily non-technical minded people Person specification.
- GCSE in English and maths at 4/C or above/Level 2 functional skills English and maths pass (essential)
- Hold a current, valid driving licence and have access to a vehicle to travel between academies (essential)
- GCSE/Level 2 in information technology/computer science (desirable)
- Ability to work independently and take responsibility for maintaining productivity (essential)
- Basic knowledge of the Microsoft application stack (M365, Office, Teams, OneDrive, SharePoint etc) (essential) - Customer Service focused, and capable of comfortably working in a fast-paced team-oriented, and self-motivated environment (essential)
- Enthusiasm and passion for information technology and new/emerging technologies (essential)
- Resilient and positive mental attitude when dealing with difficult situations (essential)
- Maintains thorough and organised approach when working on issue troubleshooting and resolution (essential)
Fixed term - 19 months Hours: 37
Apprenticeship Duration:
15 months and 4 Months End Point Assessment
Desired Qualifications:
- An IT Apprentice is not expected to have undergone any formal training or hold qualifications for this role but some informal learning relevant to the role is desirable.
- Study towards and achieve the Information Communications Technician Apprenticeship standard
- Comprehensive onboarding
- Level 3 Information Communications Technician apprenticeship standard
- Training for all pathways of your IT career (support technician, network technician, digital communications technician)
- Access to uCertify training platform; core learning materials, assessments, and practical hands-on-labs
- e-learning training materials
- Bi-weekly virtual classroom training on the CompTIA vendor qualifications
- Monthly work-based coaches visits and competency checks
- Primary Goal Support desk for technical support
As a Primary Goal apprentice you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support.
Where a Primary Goal apprenticeship can take you:
This is a great opportunity for you to develop skills that will enhance your career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment Team.Additional information: We are committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to DBS checks along with other relevant pre-employment checks.
PLEASE NOTE that we will require a copy of your personal CV.
When completing your CV, please consider the job description and the role you are applying for.ApplyApply for this positionRequired*Apply with IndeedFirst Name*Last Name*Email Address*Phone*AddressResume*We've received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orHave you achieved either of the following: Grade 4 / grade C or above in GCSE English? Functional Skills level 2 in English?
If not, please be advised that you will need to complete and pass Functional Skills s part of your apprenticeship.*Have you achieved either of the following: Grade 4 / grade C or above in GCSE Maths? Functional Skills level 2 in Maths? If not, please be advised that you will need to complete and pass Functional Skills s part of your apprenticeship.*Do you live and have the right to work in the UK?I understand that through applying for this vacancy, Primary Goal may share my CV and select personal details (i.e. name and address) with the employer to which I am applying and provide consent for this information to be passed on.* Yes, I consent No, I do not consentHold a current, valid driving licence and have access to a vehicle to travel between academies*