IT Representative / Analyst Job

• Requires speciali zed dept h and/or breadth of expertise
• Interprets internal or external business issues and recommends best practices
• Solves complex problems; takesa broad perspective to identify innovative solutions
• Must have a thorough knowledge of engineering practices including scientific and economic principl es, calculation methods, design details, and codes, standards and specifications.
• Works independently withguidance in only the most complex situations 1
• May lead functional teams or projects

• Develop solutions for operational problems and install, maintain and enhance (application) systems to support department operations
• Conduct business systems and technology studies within departments to ensure the respective businesssystems
• and technology function properly
• Anticipate organizational impacts and impact to other system applications following implementation of new information technologies
• Act as a liaison between client area and other AOC andSAO departmen t s by planning , conducting and directing
• the analysisof complex business problems to be solved withautomated systems
• Collaborate with client, ITcolleagues and others to identify client businessapplication system requirement s, asses impact to other systems applications, consider and evaluate possible solutions, and provide recommendations
• Perform high complex enterprise system development activities
• Support division staff with the successful usage of business systems and overcoming systems issues
• Develop systems using end-user programming tools and offer support and advise to end-users
• Develop and implement policies and procedures related to how business systems are mee t ing business requirements
• Provide t echnical expertise on computer application projects
• Perform or oversee system applications analysis, design, development, installation, maintenanceand enhancement.
• Deploy required project resources,expends budgeted funds for required materi al, and arranges for staff ing, tools and specialized support necessary for cost-effective imple m ent at ion.
• Develop or ensure that applications are developedin compliance with architectural standards, established practices and company policies and procedures.
• Act as an interna l consultant providingassistance,counsel and advice both to clients and ITD colleagues in systems design, the use of purchased or licensed software, and In-house developed programming.

• Monitor security audit and intrusion detection system logs for system and network anomaliesand provide first level analysis
• Respond to suspicious or malicious events detected through collection or reported by Help Desk or users
• Evaluate firewall change requests and assess organizationalrisks; Email securit y mon itoring includin g message identification,notification searches and analysis requests
• Develop, collect and analyze logs from firewalls, intrusion detection systems, enterprise anti-virus systemsand
• software deployment tools
• Provide remediation and application event support to IT operations
• Perform preliminary forensic evaluations of internal systems.
• Recognizes potential, successflu, andunsuccessful intrusion attempts and compromises thorough r views and analyses of relevant event detail and summary information .
• Provide analysis, design and support for logcollection of firewalls, routers, networks and operating systems
• Communicate technical and event assessment results, evaluate integrat ion initiatives and provide support to assess and develop security policies, standards and guidelines
• Performs periodic and on-demand system audits and vulnerability assessments, including user accounts, application access, file system and external Web integrity scans to determine compliance.
• Review and recommend the installation, modification or replacement of hardware or software components
• Ident ify and address any configuration change that impact event collection
• Preparesbriefings and reports of analysis methodology and results.
• Creates and maintains Standard Operating Procedures and other similar document ation.

• Frequently withSaudi Aramco counterparts to discuss operational problems and system enhancements
• Frequently with affiliated companies to provide professional assistance, counsel and advice in IT issues.
• Frequently with vendors and industry consult ants to discuss/evaluatenew computer hardware and software
• Frequently with international carriers regarding the installation, maintenance and repair of leased international circuits

• Daily with AOC IT personnel to discuss progress, status, issues, solut ions, recommendations,etc.
• Daily with Unit Supervisor and Project Managers to provide/obtain professional advice, guidance and assistance.
• Daily with AOC personnel from alldepartments to discuss division needs and provide IT support
• Occasionally with Communications staff for the exchange of information on system problems, system enhancements and new computer applications

• Preferably experience with systems analysis, systems engineer ing or equivalent
• Competent withSAP (e.g. MM, QM, Fl, BW, HR),GuiXT, Winshutt le, and SharePoin,t

• Preferably experience with network, host, data and/or application security in multiple operating system environments
• Advanced knowledge of general security methodologies, concepts and terminologies.
• Experience on a Computer Security Incident Response Team (CSIRT) or Security Operations Center (SOC).
• Experience with Anti-Virus, Intrusion Detection Systems, Firewalls, Vulnerability Assessment tools and other security tools found in largenetwork environments; along with experience working with Security Information and Event Management (SIEM) solutions.
• Familiarity with various network and host-based security applications and tools, such as network and host assessment/scanningtools, network andhost based intrusion detection systems, and other security software packages.

• Preferably work experience in a complicated internat ional netwo rk environment
• Preferably work experiencein AD, Exchange and other major IT infrastructur e

• Continuously reviews personal (and team) results against desired standards and takes correcti ve action to ensure success.

• Consistently display an outstanding degree of involvement and engagement which inspires others.

• Proactively t akeson additional assignments to stretch own capabilities and contr ibut es to overall team performance levels.

• Offers appropriate assistance and support to colleagues, (direct reports), and superiors within own area of expertise, without waiting to beasked; participates in cross-functional teams.

• Communicates within and across teams to break down barriers and achieve team goals; takes on the role of the expert or leader when necessary.

• Works collaboratively with allteam members to integrate individual perspectives; provides e couragement and acknowledgement of others' contributions and inputs.

• Takes the extra step to anticipate customers' needs and immediately takes action to resolve breaksin service or mistakes to satisfy customers.

• Uncovers customers' hidden needs or issues by asking insightful questions and developing rapport; encourages others to consider the customer's perspective in making decisions.

• Stays up to date with best practices and institutes internal standards within department to ensure high customer service quality.

• Continuously generates new ideas, methods, products or solutions; acts on new ideas,assessing and testing risks.

• Encourages others to openly share, build on, and challenge each others' new ideas, products or solutions.

• Regularly engages in new projects/activitiesand pushes past cust omary practices to address problems and opportunities within team.

• Demonstrates understanding of the businessas a system (from marketing through delivery) and how all of the functions interconnect.

• Applies in depth knowledge of the organization's product/service offerings to deliver on depart ment goals.

• Evaluate metrics to understand the potential impact of current business challenges on the coT pany's succes.s

Aramco