Swedish Speaking Customer Service Agents - Office based
Recruitment Direct
- Rīga
- Pastāvīgs
- Pilna laika
- Document case resolutions in the contact centre application based on phone, email, chat, and other customer communications.
- Ascertain that cases are settled in accordance with the company policies
- Assign priority issues to the immediate lead as appropriate, in accordance with client expectations.
- Communicate effectively with internal and external contacts- Provide excellent customer satisfaction, meeting quality standards on all handled contacts- Handle contacts while maintaining the project's defined targets: response time, handle time, and resolution rate aligned with benchmarksThis is a list of benefits and perks offered by a company to its employees. Here's a breakdown of what's included:**Health Insurance:**
- Comprehensive coverage for the employee and their family (spouse and dependents)
- Includes routine health checks, dental, vision, prescription drugs, and mental health support
- Access to an educational platform offering:
+ Practice platforms
+ Certifications
+ Focus on cutting-edge technologies
- Attractive compensation and allowances based on role and experience
- Annual leave: 4 calendar weeks of paid leave
- Dynamic and enjoyable workplace
- Regular celebrations
- Wellness activities
- Great team spirit
- Hybrid work model after meeting performance standards and depending on business needs
- Option to work from home on late shifts (ending beyond 9 pm)
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