Quality Analyst Manager
David Kennedy Recruitment
- Rīga
- Pastāvīgs
- Pilna laika
- Develop and maintain comprehensive Quality Management leadership
- Deploy customer’s Quality Management Framework to support Operations
- Proactively ensure Quality assurance activities meet and exceed standards
- Address and resolve client quality-related concerns promptly
- Maintain highest Quality standards in a dynamic environment
- Meet and exceed Quality KPI and SLA targets
- Drive end-to-end delivery of Quality requirements as per SOW
- Track, measure, and report performance; strengthen Quality Management Framework
- Analyze quality performance and process capability, identify trends
- Drive Process Improvement, standardization, and automation
- Manage customer and stakeholder expectations, escalations
- Ensure process adherence, audit compliance
- Perform Risk Management, drive awareness and training
- Lead Quality organization, contribute to business reviews, presentations
- Provide feedback, mentoring to Quality Team Lead
- Participate in training programs for continuous development.
- Fluent in English, both verbal and written (minimum C1 level) + fluency in any of the following languages: German, Dutch, Norwegian, Finnish, Swedish, Danish or Polish
- Bachelor’s degree in relevant field
- Proven experience in Quality Management within a BPO environment (min. 5 years)
- Track record of formal people management roles (min. 3 year)
- Good communication and stakeholder management skills
- Structured thinking
- Agile mindset
- Good presentation skills
- Certification or training in Lean, Six Sigma, COPC, or other quality improvement systems
- Strong leadership skills and abilities
- Excellent people management and interpersonal skills
- Proactive attitude with a continuous improvement mindset.
- Opportunities for growth in an international and multicultural workplace
- Medical/Health Insurance covering immediate family members
- Hybrid work (performance dependant)l might be considered after initial 3 months of employment
- Learning opportunities covering multiple domains and technical/soft skills/project management/managerial/leadership learnings
- Internal job opportunities cross projects/cross domains/cross countries
- Fun at-work activities
- Coffee etc. at the office