Quality Analyst Manager

David Kennedy Recruitment

  • Rīga
  • Pastāvīgs
  • Pilna laika
  • 16 days ago
David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Quality Analyst Manager for their QA teams in Latvia. The employee will be responsible for support and development of the team and creation of a great Customer Experience through Continuous Improvement.Position: Quality Analyst ManagerLocation: Riga, Latvia (on-site)Employment type: Full-timeDUTIES AND RESPONSIBILITIES:
  • Develop and maintain comprehensive Quality Management leadership
  • Deploy customer’s Quality Management Framework to support Operations
  • Proactively ensure Quality assurance activities meet and exceed standards
  • Address and resolve client quality-related concerns promptly
  • Maintain highest Quality standards in a dynamic environment
  • Meet and exceed Quality KPI and SLA targets
  • Drive end-to-end delivery of Quality requirements as per SOW
  • Track, measure, and report performance; strengthen Quality Management Framework
  • Analyze quality performance and process capability, identify trends
  • Drive Process Improvement, standardization, and automation
  • Manage customer and stakeholder expectations, escalations
  • Ensure process adherence, audit compliance
  • Perform Risk Management, drive awareness and training
  • Lead Quality organization, contribute to business reviews, presentations
  • Provide feedback, mentoring to Quality Team Lead
  • Participate in training programs for continuous development.
REQUIREMENTS:
  • Fluent in English, both verbal and written (minimum C1 level) + fluency in any of the following languages: German, Dutch, Norwegian, Finnish, Swedish, Danish or Polish
  • Bachelor’s degree in relevant field
  • Proven experience in Quality Management within a BPO environment (min. 5 years)
  • Track record of formal people management roles (min. 3 year)
  • Good communication and stakeholder management skills
  • Structured thinking
  • Agile mindset
  • Good presentation skills
  • Certification or training in Lean, Six Sigma, COPC, or other quality improvement systems
  • Strong leadership skills and abilities
  • Excellent people management and interpersonal skills
  • Proactive attitude with a continuous improvement mindset.
OFFER:
  • Opportunities for growth in an international and multicultural workplace
  • Medical/Health Insurance covering immediate family members
  • Hybrid work (performance dependant)l might be considered after initial 3 months of employment
  • Learning opportunities covering multiple domains and technical/soft skills/project management/managerial/leadership learnings
  • Internal job opportunities cross projects/cross domains/cross countries
  • Fun at-work activities
  • Coffee etc. at the office
David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.

David Kennedy Recruitment