Customer Success Manager

• You have proven experience in account management, sales, or business development within the B2B software or IT industry
• You excel at collaborating with Account Managers to understand and improve customer satisfaction across all accounts
• You have the proficiency in developing strategic account plans to maximize revenue growth and customer satisfaction
• You are a proactive team player who can identify opportunities, maintain databases effectively, and lead initiatives such as case studies and testimonials
• You know how to build rapport and trust with clients and internal teams
• You are enthusiastic about tech and its commercial uses

• A global stage: You'll find yourself in direct collaboration with international tech giants and startups, meaning unlimited opportunities to grow
• Business Trips: As the occasions arise, you will partake in valuable experiences and broaden your horizons through F2F client meetings
• Ownership: being responsible for and driving the workstreams that fall under your supervision (including identifying improvements and introducing change)
• Flexibility: Manage your work life effectively with flexible hours
• Active Lifestyle: Promote work-life balance with sponsored team sports activities
• Team Building: Team building events to connect with your colleagues and build relationships
• Creative Culture: Encourage creativity, share ideas, and be part of our difference-making culture
• Parental Support: Receive a one-time newborn parental bonus for family responsibilities
• Innovating with us: Be a part of our R&D-focused company, and shape TestDevLab's future through innovation

TestDevLab