Lead Customer Experience Specialist with English with English (2nd shift)

Honeywell

București
Permanent
Full-time

Acum 29 de zile

Join a team recognized for leadership, innovation and diversityLead Customer Experience SpecialistWe have an opportunity for a Lead Customer Experience Specialist to join us at Honeywell in Bucharest, RO.The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together.
They are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.This is a hybrid role, 3 + 2 days model.HoneywellWe provide performance chemicals and materials, process technologies, and automation controls. By supporting the global transition towards renewable energy and low-carbon economy, we're accelerating a more sustainable future to help change the world. As pioneers of automation control, we understand complex industrial facilities, and how to create high-quality and high-performance chemicals and materials.Safety, sustainability, and digitalization powering the future of chemicals, materials, and energy.Key requirements

Supports a team of customer service representatives with his/her guidance to ensure all customer needs and expectations are met
Plans for having the right operational plan for business continuity
Monitors and intervenes for timely assignment of tasks in order to ensure processing based on agreed SLA
Fulfillment of the annual projects, according to the established performance level/SLA[SA2]
Participates in all the meetings which are necessary for this position (daily Tier meetings level 1,2 and/or weekly/monthly meetings, etc.)
Measures and reports daily their team's performance

Key skills and qualifications

Bachelor's degree (or equivalent experience)
Business fluent in written and spoken English, other European languages represent a plus
3+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
Strong knowledge/experience with CRM/ERP system business processes (SAP is required)
High level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams)
Six Sigma Certificate is a plus
Ready to work only for 2nd shift (3:00 - 11:30 pm / 4:30 - 01:00)
Call Center activity up to 15 calls a day

Our offer

1 meal ticket for each working day worked (RON 30/meal ticket -

RON 600 for 20 working days) * Annual holiday entitlement: 25 days

Private Medical Insurance
Other benefits in a total value of 195 RON/month, according to company internal regulations.

Equal opportunity statementWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!#TheFutureIsWhatWeMakeItAdditional Information

Category: Customer Experience
Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
Nonexempt

Global (ALL)

Honeywell

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