Regional Customer Service Consultant - KwaZulu Natal

Dis-Chem Pharmacies

Durban, KwaZulu-Natal
Permanent
Full-time

18 days ago

Dis-Chem Pharmacies require the committed services of a Customer Consultant for their KZN region. Interact with Dis-Chem's customers, and provide them with the necessary information to address inquiries regarding products and services. Deal with, and help resolve any customer complaints and concernsEssential:

Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
At least 1-year experience in administration or public relations
Strong communication and customer interaction skills
Computer literate - MS Office
Willing and able to work retail hours

Advantageous:

Administration / Customer Service / Public Relations qualification
Third additional language
SAP experience

Job Description:

Ensure accurate data capturing and completion of documentation is done
Check card balances, card reports and/or statements for customers
Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
Ensure Accurate Process of Transaction - TRMS - capturing and reporting
Manage stock control and shrinkage
Checkpoint reversals on statements
Check the manual point's allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
Ensure effective internal communication (within customer service/benefits programme)
Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
Manage and report complaints and compliments through the customer service diary
Ensure effective external communication (customer feedback)
Respond to written or e-mail queries on various platforms
Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
Adhere to excellent telephone etiquette at all times according to Dis-Chem's SOPs
Accurate recruitment and capturing of customers
Coordinate and manage in-store events and promotions
Create a central point of contact for all general queries, compliments and complaints
Assist customers with any queries, and refer customers to the appropriate departments where applicable
Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
Provide relevant benefit programme training to all departments, and ensure implementation of training
Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:Essential:

Administration of customer relations
Strong command of the English and Afrikaans languages
Exceptional communication and active listening skills
Problem-solving skills
Sound analytical skills
Patience
Honest and trustworthy
Time management
Ability to lead by example

Advantageous:

Relevant administration course
Knowledge of the POPI and Consumer Protection Act
Third additional language

Special conditions of employment:

Willing and able to work retail hours
Valid driver's license and own reliable transport for travel to meetings and training
South African citizen
Clear credit and criminal records

Remuneration and benefits:

Market-related salary
Medical aid
Provident fund
Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN'T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem's Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.

Dis-Chem Pharmacies

Apply Now