PROJECT MANAGER - SOFTWARE IMPLEMENTATION
OCC247 S.A.C.
- Lima
- S/. 2.000 a S/.4.600 mensuales
- Permanente
- Tiempo parcial
- Feed the sale’s pipeline: searching for new opportunities, and pushing offers to prospects.
- Analyze customer needs: You'll meet with customers to understand their current processes, challenges, and customer service goals.
- Manage the end-to-end implementation of software solutions, ensuring projects are delivered on time and within budget.
- Develop and maintain project plans, schedules and budgets.
- Coordinate with cross-functional teams, including development, quality assurance, and customer support, to ensure successful project delivery.
- Serve as the primary point of contact for clients throughout the implementation process, addressing any issues or concerns that arise.
- Monitor project progress and identify potential risks or obstacles, implementing mitigation strategies as needed.
- Design customized solutions: Drawing on your Zendesk expertise, you will develop detailed recommendations for configuration to meet each customer's unique needs.
- Implementation and configuration: You'll be responsible for implementing recommended solutions, configuring settings, creating automated workflows, and customizing reports.
- Training and support: You will train customers' internal teams to effectively use the software, providing ongoing support to ensure successful platform adoption.
- Provide regular updates to stakeholders on project status, milestones, and key deliverables.Must have qualifications:
- Proven experience in project management, with a focus on software implementation projects.
- Speak English and Spanish.
- Strong understanding of software development methodologies, such as Agile or Waterfall.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate with clients.
- Strong analytical and problem-solving skills, with the ability to identify and address issues proactively.Preferred qualifications:
- Zendesk knowledge
- Experience in Customer Service management.
- Sales experienceFurniture needed for home office:
- Computer with Camera
- Good internet connection
- At least an i3 processor
- At least 8 gig Ram
- Windows 10 or higher (Mac is also supported)
- USB Headset with micAdditional information:
- Hybrid position: mainly working from home but we could ask you to come to our coworking space to spend some time with the team and work all together.
- 3 months probation period (As freelance)
- Contract in Planilla after the first 3-month period.
- Salary according to experience S/. 2000 - S/. 3000 for fix + bonuses based on performance (medium results => S/. 1600per month.)
- Full time: Schedule Monday to Friday hours can be flexible; but mainly start between 7 AM and 9 AM with a 9-hour shift (including 1 hour break).
- Part-time could be negotiated.Benefits:
- Planilla benefits
- Remote work
- Bonuses and internal contest
- OCC247 promotes internal advancement opportunitiesWe can also provide:
- Replacement computer, headset, mouse…
- Temporary Co-working spaceIf you are passionate about Zendesk and eager to take on a challenging role in a dynamic company, we would love to hear from you. Apply now and be a part of our dynamic team!
Facil Trabajo