Support Technician
AGBO
- Los Angeles, CA
- Permanent
- Full-time
- Level 1-2 technical support assisting multiple affiliate or subsidiary companies.
- Deploy/troubleshoot peripherals, printers, VoIP phones, computers and mobile devices.
- Troubleshoot and setup conference room software/hardware.
- Assist with set up and troubleshooting of AV for meetings.
- Executive level IT Support – handling support needs of all C suite executives.
- Assist with production IT Support as needed.
- Provide individual instruction and/or training to users on new or updated technology.
- In collaboration with the IT team and third-party vendor, creates instruction manuals, cheat sheets, general reports and other related materials.
- Performs routine technical assistance and maintenance duties.
- Responsible for triage, tracking and escalation of all IT requests.
- Help to troubleshoot any networking issues in collaboration with third-party IT vendor.
- Troubleshoot applications in PC / Mac / Linux environments: Office 365 suite, Azure, Open Drives, Slack, Dropbox, Google workspace, etc.
- Set up and maintain asset system to assist VP of Ops with tracking inventory levels of equipment and IT materials; performs data entry and maintenance of records/system.
- Assist with the implementation, improvements and deployment of IT projects and research.
- Actively collaborate among members of the IT and Operations teams and cross-functionally with other departments.
- Attend and actively participate in any staff, IT, Operations or Creative (where necessary) meetings.
- Bachelor's degree.
- 3-5 years of experience in an IT support environment, preferably in a VFX or Animation studio.
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
- Knowledge of Cisco, Meraki, switches.
- Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.
- Knowledge of current technological developments/trends in area of focus.
- Ability to set up/configure shared storage, VPN, Firewall, etc.
- Records maintenance skills.
- Ability to provide direction to staff to resolve technological issues.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
- Ability to analyze and resolve basic computer problems.
- Ability to communicate technical guidance and instruction to users on the use of PC/LINUX/MAC and their related applications and systems.