Community Manager
Jones Lang LaSalle
- Bangalore, Karnataka
- Permanent
- Full-time
- Qualification : Prefer BHM/Bachelor’s Degree
- Industry Type : FM Services, Hotel
- Overall Experience : 4-6 years
- Industry Experience : 4-5 years
- Technical Skills : Computer knowledge
- Generic Skills : Verbal/written communication skills, Vendor/people management, planning, ability to prioritize / organize
- Behaviors : Teamwork, learning attitude, handle multiple tasks & positive thinking
- Excellent communication skills.
- Strong customer service drive.
- Pro - active problem-solving skills.
- Exceeding customer satisfaction.
- Excellent time management/ Able to work flexible hours.
- Quick learner and ability to motivate self & others.
- Proven working experience as a Community Manager / FM industry.
- Confidently able to present to clients.
- Hands-on experience in using visitor management software and MS office.
- Strong team player within a customer service team environment.
- Providing flawless, upscale, professional service
- Adaptable, composed, flexible with strong Mental Resilience
- Manage the Front Office in most professional manner, directing and coaching staff to ensure pleasant experience to all visitors.
- Greet VIP clients/visitors on arrival at front office and as directed, perform special services for VIP Guests/client. Provide safety briefing and assist in VIP’s arrival/departure in absence of guest relation officers.
- Assist clients/visitors in self-check-in.
- Assisting with special needs of visitors with disabilities.
- Having prior information of arriving clients/visitors and ensure all necessary arrangements at Site are done as per requirement.
- Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
- Handling complaints/feedbacks from client/visitors/sponsors and other related problems and communicate to next level as per escalation matrix.
- Ensure updated welcome presentation is displayed for the client visits and all the equipment are in working condition.
- Ensure all relevant communication is updated and always displayed, at the Front office, as per the guidelines issued by Accenture from time to time.
- Check cleanliness of lobby, lifts and public areas, lights and as well as front office staff in proper grooming and behavior.
- Ensure all equipment and hardware at the Front Office is working and there is zero downtime. Escalate as necessary for rectification.
- Provide assistance in general administrative activities as required.
- Ensure FO handles all incoming and outgoing calls in professional & polite manner.
- Co-ordinate with all departments including Events Team to address all the concerns and other arrangements to maintain Front Office functions properly.
- Ensure Accenture specific processes/manual is followed.
- Manage/track amount collected for temporary badges.
- Ensure compliance of regulations/requirements of JLL management.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Develop the necessary policies and procedures required for all functions within the scope of Front Office.
- Responsible for ensuring availability of safety and Accenture directory signage.
- Preparation of all required reports/participation in internal/external audits in respect of Front Office.
- Ensure training of front office /CX staff as per relevant training calendars.
- Manage Front Office Executive and Experience Ambassador rosters and ensure complete handing/taking over.
- Govern overall performance of Front office executive & Experience Ambassador as per defined roles & responsibilities.
- Conducting Bay Connects/ Focus Connects/Safety Champion connect as per the schedule.
- Connecting with the Leadership and Senior Managers to understand any concerns proactively and to build rapport.
- Conducting monthly Food Committee Meetings (FCM) and closing the issues raised in a timely manner.
- Analyzing results/outcomes of monthly connects and updating the leads.
- Following up on the open points raised during any connects till closure.
- Conducting the POY surveys on regular basis and analyzing the results to understand the root cause and enable implement corrective and preventive actions areas.
- Communicating the plan of action /closure to the projects/teams in respect of observations from Bay Connects, Focus Connects, Safety Champion connects, FCMs and Senior Management Connects.
- Documentation and escalation of COVID protocol violations as per the guidelines.
I want to work for JLL.