Director of Events
Hotel Bardo Savannah
- Savannah, GA
- Permanent
- Full-time
- Manage existing accounts and follow up with client re-solicitation to capture future business.
- Respond to requests by Meeting Planners
- Liaise with other department to anticipate event and equipment needs through regular BEO meetings, group resumes meetings, and ongoing
- Interact with outside planners, vendors for event set-up.
- Maintain pricing integrity and propose upscale menus for clients.
- Create, review and revise rooming lists and VIP lists.
- Manage the Sales Inventory management system and adjust space in order to ensure maximum potential revenue.
- Be visible on the floor and assist staff as needed during
- Respond to guest complaints in a timely
- Keep immediate manager fully informed of all problems or matters requiring his/her
- Work with F&B managers and keep them informed of F&B issues as they
- Prepare and submit required reports in a timely
- Know meeting room set-ups and capabilities.
- Know sleeping room configurations and types.
- Have comprehensive knowledge of all operational departments within the hotel; guest services, reservations, housekeeping, audiovisual, switchboard, accounting, restaurants, bars, and
- Be involved in and/or conduct departmental and hotel training (One to One Customer Service Training, )
- Plan and execute holiday and special events in conjunction with the Catering Sales Managers.
- Use feedback from Meeting Planner evaluations to improve service and
- Coordinate all aspects of the ongoing implementation of the Highgate Hotel Enrichment philosophy of
- Ensure participation within department for monthly Highgate Hotel team
- Focus team on their role in contributing to the Guest Service and audit scores
- Conduct meetings according to Highgate Hotel standards as required by
- Assist DOSM with the generation and analysis of various reports through Envision, PAW (Planning & Analysis Website), and any additional tools utilized.
- Team leader as necessary in the absence of DOSM. Will lead Stand up, DBR, Sales, and other meetings as identified by DOSM.
- Coordinate communication and action items with any and all hotel partners including outside vendors, Cescaphe, Sentral, Sporting Club, Retail Tenants etc.
- Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with third party vendors.
- Maintain a professional working relationship and promote open lines of communication with managers and employees of vendors.
- Interact with outside planners and vendors for event setups.
- Develop service standards for vendors to ensure all policies align with Highgate SOPs.
- Create a positive team-oriented environment which focuses on the guest, through employee development and motivation.
- Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
- Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Highgate Hotel standards, and the review of previous and future sales and operations efforts.
- Develop selling guidelines to ensure market alignment on pricing and guest expectations.
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and at least 3 years of related experience.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.