Job Title: Senior Network and Telecoms EngineerSalary: £50k-£60k per annum DOEHours: Full Time Hybrid roleLocation: Northampton - Requirement to be in the office weeklyPurpose of Role:Are Cisco Routers, Switches, Wireless Access Points and Voice Communications your thing? Do you pride yourself with being able to successfully manage a Global MPLS Network & Voice environment? Is your experience with Cisco series & Fortinet VPN appliances a part of what makes you a fabulous Network & Voice Administrator? If so, then look no further because we have the perfect position for you!We are looking for a Senior Network & Telecoms Engineer to be responsible for implementation, configuration, and support of internal and/or external Networks and its infrastructure (i.e Routers, Switches, Firewalls & Telephony, etc.). You will assist the Systems Administrators with the overall performance and availability of a Global Network (24x7) and provide support for all Network & Voice related infrastructure.In addition, you will be the primary contact and coordinator of corporate and remote site support for network & voice related issues.Come join us and see why Bright Horizons has been named by FORTUNE Magazine fifteen times as one of the “100 Best Companies to Work For” be a part of our warm, inclusive, casual, yet challenging work environment!What We Can Offer You:Our benefits include but are not limited to.·Flexible working and holiday entitlements·Discounted childcare·Quarterly Employee Appreciation Weeks·Annual gala award evening·Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more·Wide range of wellbeing resources, supporting our teams for the ups and downs of daily lifeWhy Bright Horizons?We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.Responsible For:Network administration, functionality, security, compliance, and maintenance.Acts as lead and support point person for any escalated issues.Hardware support and maintenance of Network and Voice Environment (i.e. upgrades, patches).Assists and is familiar with organizational data security best practices.‘Second/Third level’ of support for IT service desk. Escalates unresolved problems to other systems staff or appropriate external support providers.Involved in technical project planning and implementation for all corporate offices (and field as needed).Skilled in remote support and remote deployment of technology especially in network equipment including Cisco, Juniper, and Fortinet.Involved with initiating new procedures and plans for the future of the company networks with direction from management.Supporting IP telephony needs of corporate phone system users, call centre consultants, home office users. This includes the corporate telephony system, voicemail, auto attendant and other related systems.Perform moves/ adds/ changes with associated equipment, which includes but is not limited to telecommunications end points.Provide end user training and support for all telecom solutions and devices.Work closely with telephony vendors for equipment and service support.Day-to-day planning, administration, installation and support of PureCloud Call Centre Technologies and related applications, including designing and building call flow, queue and skill administration.Assist in the design, build of contact centre and office dial plans and call routing, using PureCloud Bridge Servers and Cisco Border Edge Routers.Essential Experience:Requires 5-7 years related professional IT experience supporting an Enterprise Voice & Network.Must have knowledge of Networking, Voice, Systems installation, and maintenance.Must possess communication skills to exchange information and resolve problems with clients/users/vendors.Experience with Cisco routers and switches (IOS and NXOS).Experience with Cisco wireless access points, wireless controllers, and management.Experience with Fortigate firewalls (version 5 & 6).Thorough knowledge of OSPF, BGP, Vlans, STP, HSRP, vPC, 802.1q, etc.Good working knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS and Broadband.Experience with Cisco CUCM/ Unity/ PureCloud Bridge Services/ Cisco CUBE, efax.Understanding of TDM and IP voice codecs, including G.729, G711 AND G.712.Previous broad experience within telecommunications, including Contact centre support, with both on premise and cloud-based products.Experience with designing, building, and testing complex call flows.Experience with designing, building, planning, and installing remote PBX technologies.Experience in designing and administering MPLS network connectivity globally at 10 or more sites.Experience Desirable:CCNA/CCNP certificationsExperience with Fibre ChannelQualificationsDegree or equivalent work experience in an IT environmentPersonal attributesAbility to work well under pressure & time constraints.Strong Organizational SkillsAbility to identify opportunities, technical risks and impacts of technology solutions.Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all ages and backgrounds to apply. We will consider reasonable adjustments required by applicants. Please note, due to our sector all roles are subject to an Enhanced DBSWe look forward to receiving your application!If you experience any problems, please email europe.recruitment@brighthorizons.com and we will be happy to help.
