Customer Service Agent (German Speaking), London, UK
Freddie's Flowers
- Battersea, South West London
- Permanent
- Full-time
- Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
- Capture and report customer feedback to improve our service
- Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible
- Native or bilingual proficiency German speaker
- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing.
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
- Previous customer support or customer facing experience
- Experience with spreadsheets, customer management systems and other office-based software
- Option to buy extra holiday days
- Discounted flowers for friends/family
- Hybrid Working
- Learning and Development Support
- Cycle to work scheme
- Employee Assistance Programme
- Medicash
- Health and wellbeing sessions with The Mind Clinic
- Team socials and events