Helpdesk Support Engineer
proAV
- United Kingdom
- Permanent
- Full-time
- Providing support for c450 end users, including office and remote users
- Provide face to face, floor walking and remote telephone troubleshooting support to end users
- Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member
- Working within a team to ensure all calls are responded to within SLA targets & requirements
- Building and maintaining Desktops / Laptops (HP & Dell)
- Ensuring that support tickets are dealt with promptly and appropriately
- Reasonable understanding of IT hardware and Windows OS and software is essential.
- Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively
- Excellent customer services experience / telephone manner
- A degree (in an IT discipline) preferred but not essential.
- Office 365, knowledge using IOS & Android