Technical Advisor (L1) with German and English / First Level Support Deutsch Hybrid
Personalbüro U. Herrmann
- София
- Temporary
- Full-time
- Support the software installation and deployment activities for license users across Microsoft Windows and Apple MAC operating systems
- Resolve known Customer issues through the use of a knowledgebase, direct use of product and operating systems, product user guides, and other reference materials that may be available. •
- Functional understanding of different operating systems and platforms.
- Fluency in spoken and written: German B2 and English B2
- Strong communication, interpersonal and client relationship management skills
- Accuracy, research skills and attention to detail
- Good active listening • Ability to anticipate and solve problems;
- Teamwork skills
- PC skills
- Customer service skills
- Fulltime role with standard working hours Monday - Friday from 10:00-19:00
- Competitive salary with monthly performance-based bonuses
- Convenient office location, close to bus stations and the metro •
- Health and Wellbeing initiatives
- Relocation support
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