Testing Support Engineer (Electronics)

Easy Consult

  • София
  • Permanent
  • Full-time
  • 26 days ago
  • Apply easily
About the job Testing Support Engineer (Electronics)During the last couple of years, Easy Consult has built specialized recruitment teams, developed expertise, and streamlined our services to accommodate the industry-specific needs of the following economic sectors: BPO; ICT; Sales, Marketing & Administration; Logistics & Transportation; Finance & Banking; Manufacturing & EngineeringOn behalf of one of our clients - a product company that specializes in the IoT sector, we are currently looking for a Technical Support Engineer (Electronics), to join their team:As a Technical Support Engineer (Electronics) you will be responsible for handling customers` requests and resolving cases pertaining mainly to technical issues. A shift-work schedule is applied.
The Engineer collaborates closely with the Product Development, Quality Assurance, Sales, and Manufacturing departments. The role reports directly to the Customer Support Manager.Requirements
- Bachelor's degree or equivalent qualification technical background or electronics;
- Experience in the field of Technical Support;
- Excellent written and spoken communication in English, as well as strong interpersonal skills;
- Outstanding attention to detail, focus on accuracy, and analytical approach.Responsibilities:
- Handles customer requests via e-mail, phone, or chat ensuring that the customer is attended to promptly and that requests are captured accurately;
- Provides technical assistance to security professionals in the areas of installation, configuration, and troubleshooting for both hardware and software solutions;
- Diagnoses and troubleshoots problems, and drives resolution of customer issues from the initial contact to case closure;
- Documents cases and key takeaways and contributes to the development of an internal knowledge base to improve our customer service and problem management processes;
- Tests and evaluates pre-released devices developed by M2M Services.The company offers:
- To be part of a constantly growing global leader with a series of international awards in the security field;
- Shift work schedule 24/7 (09:00 18:00 / 16:00 01:00 + night shifts);
- To be rewarded with a year-end bonus (13th salary) we also have a flexible salary increase policy;
- Luxury health insurance package; free parking spot right in front of the office or a subsidized public transport card; sports venues membership card (Multisport); monthly food vouchers; complimentary drinks and breakfast, as well as several corporate discounts;Our services are free of charge for candidates. All applications will be treated with strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license 2339/ 30.08.2017.

Easy Consult