Customer Service Representative I
CRISTA Ministries
- Shoreline, WA
- $21.00-23.00 per hour
- Permanent
- Full-time
- Mission Statement: CRISTA is a family of Ministries empowered to serve the needs of the World with the Gospel of Jesus Christ.
- Vision Statement: To transform lives with the Gospel of Jesus Christ through sustainable, Biblical Christian ministries.
- Christ-Centered: We approach our work by faith, prayerfully believing God will do the miraculous.
- Servanthood: We serve our world by meeting needs practically and spiritually.
- Uncompromising Integrity: We are honest, transparent, and trustworthy - reflecting Jesus in all we do.
- Holy Stewardship: We honor and maximize the potential of the resources, assets, and people God has entrusted to us.
- Excellence: We serve with excellence knowing that we represent God in our work, words, and actions.
- Unified Team: We are One CRISTA, united in the vision to transform lives with the Gospel of Jesus Christ.
- Respond to and answer phone calls and e-mails.
- Problem solve and provide excellent customer service.
- Follow up on transactions with declined credit cards via phone and email.
- Process requests for individual receipt reprints as well as requests for US Annual Giving Summaries and Canadian tax receipts.
- Update contact information in Salesforce based on communication with donors (IE: marital status, address changes, solicitation preferences, etc.).
- Update Recurring donations as needed using Fundraise Up.
- Process donations over the phone as needed.
- Send outstanding/pledge gift follow up notifications.
- Review returned US and Canadian mail. Update bad addresses in Salesforce.
- Use appropriate platforms (IE: Greater Giving, RunSignup, Shopify), or various websites to help donors register.
- Assist donors with platform website navigation.
- Cross Department Collaboration:
- Problem solve questions about donations with Accounting (IE: duplicate charges, gift adjustments).
- Assist Donor Relations with questions as they arise.
- Stay current on campaigns and events.
- Process gifts and track donations during radio fundraisers.
- Make thank you calls to donors after radio fundraisers.
- World Concern Global Gift Guide:
- Fulfillment of orders using Shopify as needed (this includes processing note card requests).
- Assist donors with platform navigation, donations and questions.
- Work collaboratively with supervisor, coworkers and customers.
- Attend and participate in CRISTA Family Gatherings, All-Staff Chapels, team or ministry devotionals and department monthly meetings.
- Provide support to Director of Donor Operations as needed.
- Other related duties as assigned.
- Belief that Jesus Christ is Lord and Savior
- Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc).
- Prayerfully seeks God's will in their own lives and in their ministry at CRISTA.
- Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
- Affirms, aligns with and supports CRISTA's Statement of Faith and Christian Community Representative Statement (CCC).
- Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
- Demonstrates the values of a CRISTA leader.
- Associate degree or equivalent
- Two years of high-level office management skills
- Two years of customer service experience
- Excellent administrative ability
- MS Office, Salesforce, Shopify, Fundraise Up, and Greater Giving
- Capability to work in office Tuesday thru Thursday.
- Demonstrate ability to multi-task and to shift priorities as circumstances demand.
- Ability to shift priorities as circumstances demand.
- Demonstrate ability to take the initiative complete projects without supervision.
- Be available to back up other Customer Service Representatives as needed.
- Able to lift 25 pounds.
- Excellent administrative, writing and project management skills.
- Able to gain a high level of proficiency in the use of software essential for required tasks.
- Associate degree
- Customer Service
- Payment reconciliation
- Proficiency in MS Office, CRM systems such as Salesforce
- Able to work 40 hours a week between hours of 8am-5pm, on campus schedule Monday-Friday.