Customer Service Apprentice
NatWest Group
- Guildford, Surrey
- £23,940-27,540 per year
- Permanent
- Full-time
- Joining us in our Commercial & Institutional team in October 2024, you’ll be provided all the technical training you’ll need to be successful in your role
- You’ll be part of our growing community of apprentices, benefitting from a supportive and collaborative working environment
- You’ll be joining our apprenticeship programme, where we’ll support you to complete an externally accredited programme, Senior Financial Services Customer Advisor L3, which will take you up to 21 months and will set you up with excellent career prospects
- We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us
- An understanding of how your organisation fits within the financial services industry
- Knowledge of how the financial services’ legal and regulatory framework operates and how this applies to your role
- Understanding and fulfilling your customers’ needs
- Developing strong, effective relationships with your colleagues
- Analysing and solving problems within regulatory guidelines and your company’s policies
- Growth in your role and continuous improvement and development
- Completing your learning plan on time, which may include passing exams, submitting workbooks and providing evidence of your development
- Working closely with your apprenticeship learning provider and developing positive relationships with a wide range of colleagues
- Developing your knowledge and capabilities to undertake the job
- The ability to maintain a strong customer focus
- An innovative and creative mindset
- Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
- An analytical, numerate, and logical skillset with the ability to adapt well to change
- Good planning and organisational skills with the ability to prioritise and manage your time effectively