Managed Services Consultant

• Provide Salesforce expertise to resolve technical issues for OSF Digital’s client base.

• Keep abreast of changes and releases that can be converted to projects for existing clients.

• Own and lead small enhancement projects as appropriate.

• Document and resolve issues using quality standards and adhering to Salesforce best practices.

• Take ownership and accountability of outcomes right through to resolution.

• Identify and raise risks, assumptions and constraints in timely fashion to the appropriate stakeholders whilst actively working to provide remediation or mitigation for such.

• Develop a deep knowledge of our customer’s solutions and identify opportunities to optimise them.

• Implement and maintain a smooth handover process for projects to support.

• Provide expert and valued advice to support clients and build trust.

• Forge strong and lasting relationships with OSF Digital’s clients.

• Work with Managers to ensure consistency across support contracts for clients.

• Establish and communicate metrics and measurements for support activities.

• Create a higher ROI for clients by making proactive suggestions for their platform based on new features.

• Contribute to a great work environment for other consultants and team members within OSF Digital.

• Mentor junior members of the team by providing direct coaching and advice.

• Assist in resolving client requests while actively identifying opportunities to share knowledge and learning with the wider team (Juniors in particular).

• Share applied knowledge with the team and show leadership in this area.

• Identify cross-sell and up-sell opportunities across the client base.

• Keep abreast of market trends and constantly develop your own skills.

• Uphold OSF Digital’s values and contribute to a great work environment for other team members.

• Take ownership and actively drive learning and growth.

• Deep understanding of Salesforce best practices and industry standards.

• Proven ability to lead and manage multiple Salesforce projects simultaneously.

• Strong analytical and problem-solving skills to identify and resolve complex issues.

• Ability to collaborate effectively with cross-functional teams and stakeholders.

• Excellent presentation and communication skills to deliver client-facing presentations and demos. Strong business acumen and ability to understand and align Salesforce solutions with business goals. Proactive mindset and ability to anticipate and mitigate risks. Ability to mentor and coach junior team members.

• Strong project management skills. Ability to adapt to changing priorities and work in a fast-paced environment.

• Continuous learning mindset to stay updated with the latest Salesforce features and enhancements.

• Ability to work independently and take ownership of assigned tasks.

• Strong attention to detail and commitment to delivering high-quality solutions.

• Ability to prioritize and manage workload effectively.

• Strong customer focus and commitment to delivering exceptional client satisfaction.

• Ability to handle confidential and sensitive information with professionalism and integrity.

• Extensive experience in Salesforce implementation and customization.

• Strong understanding of Salesforce platform capabilities and limitations.

• Proficient in Salesforce configuration, including custom objects, fields, workflows, and validation rules.

• Expertise in designing and implementing complex Salesforce solutions.

• In-depth knowledge of Salesforce Core.

• Familiarity with Salesforce Lightning Experience and ability to migrate from Classic to Lightning.

• Experience in integrating Salesforce with external systems using APIs and middleware.

• Ability to gather and analyze business requirements and translate them into technical solutions. Strong problem-solving and troubleshooting skills.

• Excellent communication and interpersonal skills to collaborate with clients and internal teams.

• Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, or Salesforce Certified Service Cloud Consultant, are a plus.

• Experience in managing and leading a team of Salesforce consultants.

• Knowledge of Agile methodologies and experience working in Agile projects.

• Familiarity with Salesforce release management and change control processes.

• Ability to provide training and support to end-users. Strong documentation skills to create functional specifications, process flows, and user guides.

• English

• 2-3 Salesforce Certs at a minimum. Admin Cert plus 2 others

OSF Digital