Technical Support Engineer Hybrid Cracow 2
- Kraków, małopolskie
- Stała
- Pełny etat
- Entry-call with SimplyTalented Recruiter
- Intro-call with Client's Recruiter (30-45 min)
- Interview with the Hiring Manager (45 min)
- Technical interview (60 min)
- Executive interview (30 min)
- Triaging inbound support cases
- Solving customer support cases
- Collaborating with other Support Engineers on their assigned cases
- Responding to customer inquiries on the Client community site
- Improving customer experience by:
- Documenting best practice
- Tracking and documenting activity, including root cause analysis and reporting
- Serving as a technical subject matter expert, with a focus on testing and troubleshooting
- Testing and providing feedback to Engineering teams to enhance the overall customer experience
- Education: BS degree in Computer Science, MIS, or similar experience is a plus.
- 3+ years of experience in networking, security, operations, scripting, and/or programming
- Ability to quickly grasp new concepts and technologies, with a focus on mastering the client's platform and modules
- Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively
- Proficiency in complex troubleshooting
- Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges
- Proficiency in networking, operating systems (Windows and/or Linux,),
- Good scripting knowledge or experience (Bash, PowerShell, etc.)
- Fluent English skills for effective client communication
- Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
- Experience in technical domains like Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (Bash, PowerShell, VBScript, Python)
- Team player
- A person of high ethics and integrity
- Interest in the technical aspects of working with clients.
- A value-based, transparent culture fostering collaboration and innovation
- Involvement in complex and strategic global projects
- Pension Plan (PPK)
- Comprehensive health, dental, and vision coverage
- Provided equipment (MacBook, mobile phone)
- Monthly meal allowance
- Monthly mobile phone allowance
- Career development opportunities
- Relocation package: one additional salary to cover all moving expenses
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