Join our team and contribute to our community by providing empathetic, accurate, and timely assistance with inquiries on our social media platform. Job Location: Athens, Greece Here is what you'll do: Familiarize yourself with our platform's products and community standards, ensuring you are equipped to address user concerns effectively. Make informed decisions and advocate for our community's best interests, demonstrating strong interpersonal and communication skills. Prioritize the well-being of our community and support our mission to #ShipLove. Investigate and resolve reported issues on our platform, including account support requests and reports of potentially abusive content. Respond to user inquiries promptly and with empathy, maintaining high-quality standards. Utilize market-specific knowledge and insights to identify scalable solutions for improving community support. Analyze relevant data to enhance the overall user experience on the platform. Enforce our platform's Terms of Use by monitoring and addressing reports of abuse. Review reported content within agreed turnaround times and quality standards. Identify workflow inefficiencies and propose improvement solutions. Identify trends and patterns, escalating issues outside company policy to the global team. Minimum requirements: Native Spanish with English B2 Written and Spoken Some level of higher education/college preferred. Experience: Up to 1 year of experience in a Business Process Outsourcing or similar environment. Cultural awareness: Demonstrate cultural sensitivity and awareness relevant to the supported market/region.
