A/V Solutions Engineer

Master Technology Group

  • Eden Prairie, MN
  • Permanent
  • Full-time
  • 23 days ago
At Master Technology Group (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of people who show an uncommon level of care for our clients, colleagues, and community. We're looking for excited and motivated individuals who are as excited to build this organization as we are. Isn't it time you were a part of something great?JOB SUMMARY
MTG provides technology installation and support services to commercial businesses on both a local and national level. The A/V Solutions Engineer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include drawing and design software proficiency, technical writing, programming, training, and customer service.Job responsibilities will range from pre-sales design and sales assistance, installation and commissioning, customer training, and post-install support.This position is a full-time, onsite role. The A/V Solutions Engineer will report to the A/V Department Manager.KEY DUTIES AND RESPONSIBILITIES
  • Assist with gathering accurate client business requirements and site specifications
  • Discuss alternate options with customers to ensure they will receive desired functionality
  • Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using BlueBeam, Excel, Word
  • Create line drawings, schematics, and rack elevations as needed
  • Provide remote and onsite troubleshooting support to customers
  • Perform site surveys with Account Managers
  • Attend sales calls as a SME
  • Help create and present proposals
  • Establish trusted relationships with customer contacts
  • Participate in kickoff/design review meetings with Project Managers and designated field staff
  • Perform job site walkthroughs and quality control checks
  • Provide technical guidance and support to onsite Technicians and Installers
  • Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
  • Coordinate customer network requirements with customer and Project Manager
  • Schedule and perform customer training on the new system(s)
  • Create as-built documentation in AutoCAD or BlueBeam
  • Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
  • Provide timely and accurate communications to clients, fellow employees, partners and vendors
  • Stay current with industry trends, technologies, and products
QUALIFICATIONS
  • 7+ years of A/V-related experience and 3+ years of A/V design experience
  • Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
  • Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
  • Installation and design experience with:
  • Meeting room A/V systems (Q-SYS, Crestron, Logitech)
  • Overhead paging (Atlas IED, Biamp)
  • Sound masking (Cambridge)
  • Digital signage (BrightSign)
  • Room scheduling (Logitech, Crestron)
  • Proven business development and customer service skills
  • Strong technical writing skills
  • Well organized, accurate, and attentive to detail
  • Strong time management, problem-solving, and decision-making abilities
  • Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio PowerPoint), CAD, Bluebeam, and other technical programs
  • Strong written and oral communication skills
  • Exceptional interpersonal skills
  • Avixa CTS certification preferred
PERFORMANCE MEASUREMENTS
  • Ability to meet expected levels of quality and customer satisfaction
  • Ability to complete assigned tasks in a timely manner and meet project deadlines
  • Ability to be a valuable member of a project team and willingness to maintain a “whatever it takes” attitude
  • Quality and effectiveness of:
  • Analyzing facts, problem-solving, decision-making, and demonstrating sound judgment
  • Written communications such as emails, letters, reports, etc.
  • Ability to work in a team environment and maintain effective working relationships with fellow employees
  • Reliability (attendance, punctuality, meeting deadlines, etc.
  • Alignment with and demonstration of MTG’s Core Values:
  • People First: Exceed customer expectations of responsiveness, performance, communication, and customer service
  • Above and Beyond: Consistently doing more than what is reasonably expected with a “whatever it takes” attitude
  • Sense of Urgency: Prioritizing tasks and maintaining focus to achieve results by responding to questions and requests in a timely manner
  • Team Player: Maintaining a positive attitude and treating others in a respectful and supportive manner. Willingness to share knowledge and best trade practices with fellow employees
  • Do the Right Thing: Always act with honesty and integrity to inspire the trust of others
Master Technology Group is proud to be an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Master Technology Group