A/V Solutions Engineer
Master Technology Group
- Eden Prairie, MN
- Permanent
- Full-time
MTG provides technology installation and support services to commercial businesses on both a local and national level. The A/V Solutions Engineer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include drawing and design software proficiency, technical writing, programming, training, and customer service.Job responsibilities will range from pre-sales design and sales assistance, installation and commissioning, customer training, and post-install support.This position is a full-time, onsite role. The A/V Solutions Engineer will report to the A/V Department Manager.KEY DUTIES AND RESPONSIBILITIES
- Assist with gathering accurate client business requirements and site specifications
- Discuss alternate options with customers to ensure they will receive desired functionality
- Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using BlueBeam, Excel, Word
- Create line drawings, schematics, and rack elevations as needed
- Provide remote and onsite troubleshooting support to customers
- Perform site surveys with Account Managers
- Attend sales calls as a SME
- Help create and present proposals
- Establish trusted relationships with customer contacts
- Participate in kickoff/design review meetings with Project Managers and designated field staff
- Perform job site walkthroughs and quality control checks
- Provide technical guidance and support to onsite Technicians and Installers
- Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
- Coordinate customer network requirements with customer and Project Manager
- Schedule and perform customer training on the new system(s)
- Create as-built documentation in AutoCAD or BlueBeam
- Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
- Provide timely and accurate communications to clients, fellow employees, partners and vendors
- Stay current with industry trends, technologies, and products
- 7+ years of A/V-related experience and 3+ years of A/V design experience
- Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
- Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
- Installation and design experience with:
- Meeting room A/V systems (Q-SYS, Crestron, Logitech)
- Overhead paging (Atlas IED, Biamp)
- Sound masking (Cambridge)
- Digital signage (BrightSign)
- Room scheduling (Logitech, Crestron)
- Proven business development and customer service skills
- Strong technical writing skills
- Well organized, accurate, and attentive to detail
- Strong time management, problem-solving, and decision-making abilities
- Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio PowerPoint), CAD, Bluebeam, and other technical programs
- Strong written and oral communication skills
- Exceptional interpersonal skills
- Avixa CTS certification preferred
- Ability to meet expected levels of quality and customer satisfaction
- Ability to complete assigned tasks in a timely manner and meet project deadlines
- Ability to be a valuable member of a project team and willingness to maintain a “whatever it takes” attitude
- Quality and effectiveness of:
- Analyzing facts, problem-solving, decision-making, and demonstrating sound judgment
- Written communications such as emails, letters, reports, etc.
- Ability to work in a team environment and maintain effective working relationships with fellow employees
- Reliability (attendance, punctuality, meeting deadlines, etc.
- Alignment with and demonstration of MTG’s Core Values:
- People First: Exceed customer expectations of responsiveness, performance, communication, and customer service
- Above and Beyond: Consistently doing more than what is reasonably expected with a “whatever it takes” attitude
- Sense of Urgency: Prioritizing tasks and maintaining focus to achieve results by responding to questions and requests in a timely manner
- Team Player: Maintaining a positive attitude and treating others in a respectful and supportive manner. Willingness to share knowledge and best trade practices with fellow employees
- Do the Right Thing: Always act with honesty and integrity to inspire the trust of others